Jobs at Keyfactor

Owns channel strategy and partner coverage across the Eastern United States. Builds strategic relationships, joint business plans, partner-sourced pipeline, enablement programs, and multi-partner co-sell opportunities. Collaborates with sales, marketing, alliances, solutions engineering, and executive stakeholders to accelerate deals and expand enterprise cybersecurity reach. Uses AI-enabled tools and Salesforce to improve account intelligence, forecasting, pipeline attribution, partner engagement, and sales efficiency. The role requires extensive travel throughout the East region.

Supports post-sale technical relationships for customer accounts, helping with solution adoption, routine technical requests, onboarding, account meetings, issue escalation, and usage monitoring. Coordinates with Support, Customer Success, Product, and Engineering to resolve issues, documents customer updates and action items, and contributes to customer-facing resources and process improvements under senior team supervision.

Lead technical discussions and solution development for strategic accounts, designing architectures and deployment roadmaps aligned with customer needs. Provide technical guidance, support sales strategies, collaborate with product and engineering teams, monitor industry trends, advise clients, mentor junior team members, and contribute to product testing and feedback. The role is remote in the United States and requires up to 25% travel.

Leads the design and architecture of enterprise solutions for large-scale customer projects. Provides strategic technical leadership, supports sales pre-sales activities, resolves complex technical escalations, mitigates implementation risks, and improves service delivery. The role engages customers to understand business objectives, mentors junior consultants, contributes thought leadership, and represents the company at industry events.

The Product Architect designs and implements product architectures, ensuring alignment with business objectives, conducts code reviews, and promotes best practices.

Leads global partner enablement for Keyfactor solutions by designing training programs, creating technical content, tracking performance metrics, supporting partner deployments, and resolving technical issues. Collaborates with sales and services teams on partner statements of work, project kickoffs, delivery handoffs, and playbooks that reduce time to value. Serves as a technical champion and primary escalation point while driving cross-functional alignment and consistent partner messaging.

Leads technical discussions with federal and enterprise clients, develops tailored solution architectures and deployment roadmaps, and supports strategic sales initiatives. Provides technical guidance, collaborates with product and engineering teams, monitors security and cloud technology trends, advises customers, mentors junior team members, and contributes to product testing and feedback. The role is remote in the Eastern time zone with travel of up to 25%.

Own end-to-end demand generation for enterprise named accounts and product-led growth (Test Drive). Build multi-channel ABM and PLG programs, run experiments, analyze performance, maintain KPI dashboards, and deploy AI/automation to optimize acquisition, activation, and conversion in partnership with Sales, SDR, and cross-functional marketing teams.

Quota-carrying role to own marketplace go-to-market strategy across AWS and Microsoft commercial marketplaces and select ISV marketplaces. Build hyperscaler and ISV alliances, drive measurable marketplace revenue and pipeline, enable field sales and co-sell execution, create scalable playbooks, manage private offers and deal operations, and maintain accurate pipeline and forecasts in Salesforce.

Lead technical pre-sales engagements and solution design for enterprise customers, translating product capabilities into tailored PKI and identity/security architectures. Drive strategic account solutions, collaborate with product and engineering, mentor junior engineers, participate in product testing, and support sales initiatives. Work includes onsite/virtual customer meetings, deployment roadmaps, and cloud integration across Azure, AWS, and GCP.

Drive customer satisfaction and retention through strategic, proactive engagement. Understand customers' business objectives and Keyfactor solutions, identify upsell opportunities, monitor renewal risk and mitigate churn, coordinate internal resources to resolve issues, represent customer perspectives to leadership, and mentor junior CSMs.