John Staurulakis, LLC Benefits Overview

Monitor customer network infrastructure, respond to alarms, manage trouble tickets, perform initial connectivity troubleshooting, and escalate complex incidents. Communicate with customers and internal teams, maintain knowledge-base documentation, improve SOPs, mentor junior analysts, and participate in an on-call rotation. The role requires networking fundamentals, technical support experience, familiarity with monitoring and ticketing systems, strong communication, and careful adherence to procedures.

Manage telecommunications regulatory compliance projects, prepare and file FCC and state PUC documents, support client accounts, coordinate regulatory processes, and ensure accurate, timely deliverables. Serve as a client contact, collaborate with senior consultants, contribute to business development, and monitor broadband industry and regulatory developments. The role requires strong organization, communication, problem-solving, and independent project execution skills in a fast-paced consulting environment.

Sell and grow Tax & Regulatory Compliance Managed Services by prospecting, managing full sales cycles, closing new business, expanding existing accounts, maintaining CRM (NetSuite), collaborating with internal teams, and supporting customer engagement including periodic travel.