Teams at Itero Group, LLC

Lead business analysis for enterprise healthcare claims processing: gather and validate requirements, document processes and functional specs, collaborate with stakeholders and developers, support testing and integration, and drive continuous process improvement for claims modernization.

Maintain and enhance enterprise COBOL mainframe applications (CICS and large-scale batch), troubleshoot production issues, implement fixes and performance improvements, support on-call activities, collaborate with cross-functional teams, and participate in modernization and cloud integration efforts while following development standards and documentation practices.

Provide Tier 1 remote service desk support on Mondays: answer inbound calls and tickets, troubleshoot hardware/software/network/access issues, document incidents in a ticketing system, identify root causes, and escalate unresolved incidents to higher-tier teams.