Jobs at Iron Mountain

Processes mortgage-related documents, including preparation, scanning, indexing, content review, and quality control. Ensures compliance with organizational policies, client specifications, and industry standards while meeting production goals and service levels. Requires strong computer and keyboarding skills, accuracy, organization, attendance, and flexibility for overtime, including Saturdays. A high school diploma or GED and 3–6 months of mortgage service or document custody experience are required.

Designs and optimizes global workforce management processes, business rules, forecasting, capacity planning, scheduling, and scenario models. Enables automation and configuration of enterprise WFM platforms, translates operational needs into scalable technical solutions, leads functional reviews and user acceptance testing, documents requirements, and partners with Workforce Management, Operations, Technology, Workforce Intelligence, and vendors to improve productivity, planning accuracy, and service levels.

Leads enterprise Workforce Intelligence across Customer Excellence, integrating workforce, operational, quality, customer, and service data into actionable insights. Establishes performance frameworks, executive reporting, governance, root-cause analysis, and reporting automation. Partners with Operations, Workforce Management, Finance, HR, Training, and Technology while leading a global team and driving performance improvements.

Processes, prepares, scans, indexes, and keys high volumes of physical records into digital assets. Operates and maintains scanning equipment, follows quality-control and production standards, protects confidential information, and meets client service-level requirements. The role requires accurate data entry, sustained attention, independent work, basic computer skills, and the ability to lift up to 40 pounds. A Public Trust Clearance must be obtained, and applicants must be U.S. persons.

Processes, prepares, scans, indexes, and quality-checks high-volume physical records for secure digital conversion. Operates scanning equipment, enters critical document data into software applications, follows production and confidentiality procedures, and meets accuracy and output targets. The role requires sustained attention to detail, independent work, basic computer skills, and the ability to lift up to 40 pounds. A Public Trust Clearance must be obtained.

Provides financial, billing, administrative, and operational support for third-party logistics sites. Responsibilities include revenue and cost variance analysis, billing issue resolution, KPI tracking, P&L reporting support, client and stakeholder coordination, office administration, business continuity support, and continuous improvement initiatives.

Supervise warehouse and logistics operations, including incoming and outgoing shipments, inventory accuracy, production scheduling, team training, performance management, safety, quality, productivity, and cost control. The role requires warehouse leadership experience, WMS knowledge, KPI monitoring, conflict resolution, physical lifting, flexible scheduling, and weekend availability as needed.

Supports 3PL warehouse and logistics operations through financial analysis, billing and accounts receivable support, KPI reporting, variance investigation, client issue resolution, administration, and continuous improvement. Partners with site leaders, finance teams, centralized billing and collections functions, and external clients to maintain revenue accuracy, cost controls, compliance, and operational continuity.

Provides financial, administrative, and operational support for warehouse and third-party logistics operations. Responsibilities include revenue and cost variance analysis, billing and accounts receivable support, KPI tracking, P&L reporting, issue resolution with clients and operational leaders, office administration, business continuity planning, and continuous improvement initiatives.

Manage strategic enterprise customer relationships, drive retention and account expansion, support renewals and contract negotiations, develop account plans and proposals using Salesforce, and resolve complex service and billing escalations. The role requires customer success or strategic account management experience, enterprise contract renewal knowledge, negotiation skills, a four-year degree, and on-site attendance.

Manage onsite imaging operations, workflows, staffing, capacity, financial reporting, SLAs, security, chain-of-custody controls, equipment maintenance, and disaster recovery. Lead performance coaching, resource allocation, system utilization, program implementations, staff onboarding, and client support while serving as backup for the Senior Operations Manager.

Lead day-to-day Record Center and Transportation teams, oversee hiring, scheduling, payroll and performance reviews, optimize operations and costs, troubleshoot production issues, and enforce safety and company procedures.

Prepares, sorts, and scans high volumes of hard-copy records into accurate digital images. Maintains document order, meets strict production and typing requirements, communicates job updates with Imaging Center personnel, follows process standards, and completes tracking documentation in a clean work environment.

Manage the full lifecycle of legal records at a client site, including digital creation, high-volume scanning, inventory tracking, file transfers, off-site archiving, and secure shredding. The role requires maintaining accurate, accessible records, conducting inventory audits, protecting chain of custody, and complying with legal records standards. Candidates need at least two years of law firm records management experience, knowledge of document scanning and archiving, and the ability to work independently.

Scan and convert physical records into accurate digital assets. Responsibilities include preparing, sorting, scanning, reassembling, sequencing, indexing, and quality-checking documents; maintaining tracking logs; meeting production schedules; and keeping the workspace organized. The role requires attention to detail, sustained productivity, basic computer skills, adaptability, English communication, and reliable attendance. Training is provided, with temp-to-hire potential.

Manage daily imaging operations, optimize workflow and capacity planning, maintain imaging equipment and DR processes, support and train staff, coordinate chain-of-custody/security, and represent the branch on DMS operations and implementation calls.

Drive growth of Iron Mountain’s Asset Lifecycle Management business by developing strategic global OEM accounts. Build executive relationships, create account plans, lead quarterly business reviews, and expand recovery, reuse, and trade-in programs. Coordinate hardware collection, repair, reintegration, product lifecycle management, reverse logistics, and supply chain stakeholders while demonstrating cost reductions and sustainability returns.

Lead and develop an inbound inside sales team responsible for new customer acquisition and account expansion. Manage revenue performance, forecasting, CRM metrics, KPIs, coaching, digital engagement, social selling, and solution-selling practices. Collaborate with Sales Enablement, Marketing, Business Operations, and Sales Support to improve lead generation and sales workflows while ensuring policy, compliance, and process adherence.

Owns enterprise account strategy and the full sales cycle for large, complex deals. Responsibilities include executive relationship management, strategic prospecting, discovery, solution development, contract negotiation, account planning, opportunity identification, issue resolution, and profitable customer retention. The role requires digital transformation experience, market and competitive insight, forecasting, negotiation, cross-functional collaboration, and executive presence.

Lead end-to-end public-sector programs for government agency clients, managing timelines, budgets, resources, risks, and success metrics. Coordinate cross-functional teams across Sales, IT, and Operations, align outcomes with contractual obligations, optimize workflows using Agile and continuous-improvement practices, and ensure compliance with government standards. The role requires expertise in records management, asset lifecycle management, or secure document digitization and involves hybrid work in Jessup, Maryland.