Teams at Interwell Health

Leads a frontline customer support team serving users of Interwell Acumen and related healthcare programs. Responsibilities include coaching Support Analysts, managing schedules and ticket queues, monitoring SLAs and performance metrics, coordinating escalations, maintaining documentation and SOPs, improving workflows, overseeing quality reviews, and handling complex customer issues. The manager partners with Epic Applications, Product, Development, Training, Customer Success Operations, and Account Management to improve support delivery, team readiness, and customer experience.

Supports risk adjustment coding and documentation programs by providing real-time guidance to healthcare providers, evaluating chart review performance, analyzing coding trends, identifying documentation deficiencies, preparing educational materials, and delivering coding education. Ensures adherence to HCC coding rules, risk adjustment regulations, corporate compliance programs, and applicable laws while collaborating with practices and project teams on improvement plans.

As an Enrollment Coordinator, you will engage with patients, educate them about the CKD program, ensure compliance, and achieve enrollment goals.