Teams at Intermedia Cloud Communications

Provide Tier 2 technical support for Intermedia cloud communications: handle phone queue, troubleshoot telephony and network issues, work with carriers and vendors, document and improve KB and processes, prepare incident reports, monitor systems, participate in on-call rotation and project work to ensure customer satisfaction.

Recruit, onboard, and enable MSPs, VARs, and technology partners across the Western Region. Drive partner recruitment, business development, enablement, and relationship management to accelerate recurring revenue growth for Intermedia’s UCaaS and CCaaS portfolio.

Lead customer-facing deployments of AI-powered contact center applications from discovery through go-live and hypercare. Facilitate workshops, design solutions, configure voice and digital AI agents, integrate with CRMs via APIs/webhooks, author test plans and runbooks, support UAT and hypercare, and collaborate with product and engineering to scale Professional Services.