Interactions Careers In Franklin MA
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Sales Director

Interactions
Greater Boston Area
2 days ago
+23
To support our continued growth Interactions is hiring a Sales Director. The Sales Director is responsible for sales of Interactions solution offerings to a set of Named Accounts within a given vertical market segment in the US and Canada.  The primary objective of the sales group is to meet and exceed bookings and revenue expectations by prospecting and selling to new customers, growing existing customer revenues and providing solutions to all customers through a consultative sales process.  The Sales Director serves as a key member of the team and is expected to build effective relationships with across the whole organization in order to be most effective.

Bi-lingual Client Services Manager (Spanish/English Required)

Interactions
Greater Boston Area
2 days ago
+23
To support our continued growth, Interactions is hiring a Bi-lingual Client Services Manager who will be responsible for providing client services support for assigned accounts as well as working with the Account Management team to improve overall customer success.  This role is a remote opportunity.

Account Management Director

Interactions
Greater Boston Area
2 days ago
+23
To support our continued growth, Interactions is hiring an Account Management Director. The Account Management Director is responsible for customer experience and growing account relationships through the Strategic Account programs, initiatives, standards, tools, and training and support procedures.  The Account Management Director is responsible for developing, defining and executing strategies focused on the customer relationship and growth strategy.

Vendor Program Manager

Interactions
Greater Boston Area
2 days ago
+23
To support our continued growth, Interactions is hiring a Vendor Program Manager. The Vendor Program Manager serves as a key contact between vendors and Interactions operations management. The Vendor Program Manager will develop and maintain mutually beneficial business relationships with service providers, while creating procedures, standards and policies for program.

Content Marketing Specialist

Interactions
Greater Boston Area
2 days ago
+23
The Content Marketing Specialist is responsible for creating, editing, distributing and promoting several types of content including print, digital and social. The Content Marketing Specialist is also responsible for copywriting and editing new materials, tracking the progress and performance of new and existing content and assisting with the planning for future material development.

AI Engineer - Conversational AI

Interactions
Greater Boston Area
6 days ago
+23
As an AI Engineer (CAI) you will join our Conversational AI team responsible for creating high-performance conversational systems. You will create dialogue systems that interact with the user using advanced initiative and turn-taking approaches, explore new approaches for rapidly deploying these systems, and see your technology make a meaningful impact to real customers of known brands.

Associate Software Engineer

Interactions
Greater Boston Area
6 days ago
+23
As a Software Engineer at Interactions, you will be responsible for the full software development life cycle. As a contributor to the team you will work closely with other members of the team and collaborate with DevOps, Product Owners, Professional Services, Operations and other teams. You will be a part of a team that is responsible for designing new features/functionality and sustaining the platform and ensuring 24x7 uptime. You'll have the opportunity to learn the latest industry standard technologies around speech and natural language processing methodologies, high scalability/reliability, containerization and cloud services.

Staff Accountant

Interactions
Greater Boston Area
2 weeks ago
+23
To support our continued growth, Interactions is hiring a Staff Accountant. The Staff Accountant is responsible for assisting with the monthly close process including invoicing, the preparation of monthly journal entries, financial statements, monthly account reconciliations and tax reporting. The Staff Accountant is also responsible for preparing various monthly management reports and assisting in analyzing and reconciling balance sheet and income statement accounts.  The successful candidate should have a strong understanding of GAAP and financial principles and able to apply them to the responsibilities of this role.

Information Security & Privacy Compliance Specialist

Interactions
Greater Boston Area
2 weeks ago
+23
managing external audit firms. the planning and execution of external audits. monitoring, managing, and closing existing audit issues. ensuring that internal systems are compliant with security and privacy standards.

Senior Software Engineer - Platform

Interactions
Greater Boston Area
3 weeks ago
+23
The Sr. Software Engineer plays a key role in designing and implementing components and features of the Core platform. The Sr. Software Engineer works in close collaboration with QA, DevOps, Product Owners, Professional Services, and in some cases third party software vendors.

Senior Software Engineer

Interactions
Greater Boston Area
1 month ago
+23
Contribute to the creation of a massively scalable, highly available SaaS platform. Design and develop high-volume, high-performance, high-availability, concurrent Java applications using proven Java frameworks and technologies. Responsible for troubleshooting and fixing issues. Effectively communicate within and outside the team. Bring new technical ideas, in keeping with latest industry trends, to fruition by prototyping and then incorporating it into the Platform. Participate in daily Scrum activities to closely monitor work against schedules and deliverables, providing progress updates and reporting any issues or technical difficulties.

Field Marketing Manager

Interactions
Greater Boston Area
2 months ago
+23
The Field Marketing Manager collaborates with key stakeholders across the organization, and acts as the primary liaison between the Sales team and the Marketing organization.  In this role, the Field Marketing Manager develops strategy and defines the mix of marketing programs and content that drives awareness, generate new revenue and accelerate the sales cycle.

Client Services Manager

Interactions
Greater Boston Area
2 months ago
+23
Act as primary application contact for client and establish strong partnership with stakeholders within client organization. Ensure that client application issues are dealt with an efficient manner; inform management staff of any problems that may arise. Manage adherence to client and internal application business case metrics and profitability. Manage intake of client requests related to application revisions, extensions, and improvements. Develop and drive client application roadmap for continuous improvement, as well as short & long-range application enhancements. Facilitate continuous improvement activities for clients including regular call reviews, data coordination, analysis and presentation to clients. Work closely with the design and application development teams to keep abreast of application changes to identify potential issues and/or opportunities within or related to the client. Communicate opportunities for account growth and new business, involving Account Management Director and or VP. Facilitates client status reporting and reviews including:  call reviews, action logs, monthly account reviews, and periodic business reviews.

Associate Project Manager

Interactions
Greater Boston Area
2 months ago
+23
The Associate Project Manager is responsible for the overall planning, coordination, execution, and completion of projects associated with new releases and feature updates for existing clients.  Will also provide day to day application support for a set of assigned clients to insure business and operational goals are achieved.