Interactions Careers In Franklin MA
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Site Reliability Engineer

Interactions
Greater Boston Area
6 days ago
+23
Interactions is seeking an enthusiastic Software Engineer to serve in the capacity of Site Reliability Engineer. Ideally you have come up through the ranks as Software Engineer and are now focused to make delivering software as reliable, repeatable as possible. You have a knack for solving deep technical issue with your troubleshooting skills and want to turn that around by improving all aspects up and down the stack, from code improvements, blameless post mortems, automation and processes. If this sound appealing to you, join a dynamic team of DevOps, Data and SRE engineers in an exciting company at the crossroads of Machine Learning and Artificial Intelligence.

Business Development Representative

Interactions
Greater Boston Area
6 days ago
+23
The primary responsibility of the Business Development Representative (BDR) is to conduct prospect research, and perform active outreach to appropriate executives in specifically targeted prospect North American enterprises in order to facilitate introductions and meaningful engagement with our direct enterprise sales organization, including conference calls, onsite meetings, webinars. The BDR collaborates closely with Sales and Marketing staff, with the ultimate objective to identify and drive qualified sales opportunities.

Field Marketing Manager

Interactions
Greater Boston Area
2 weeks ago
+23
The Field Marketing Manager will develop the marketing  strategy and define the mix of marketing programs and content to drive awareness and pipeline, generate new revenue and accelerate the sales cycle within key target accounts, act as the primary liaison between Sales and Marketing to drive Account Based Marketing (ABM) initiatives for those target accounts.

Account Management Director

Interactions
Greater Boston Area
2 weeks ago
+23
To support our continued growth, Interactions is hiring an Account Management Director. The Account Management Director is responsible for customer experience and growing account relationships through the Strategic Account programs, initiatives, standards, tools, and training and support procedures.  The Account Management Director is responsible for developing, defining and executing strategies focused on the customer relationship and growth strategy.

Model Operations Analyst Special Projects

Interactions
Greater Boston Area
2 weeks ago
+23
The model operations analyst (special projects) will perform automation configuration updates to QA, UAT, and Production environments with specific priority given to special access projects. The updates will also require skills in call analysis triage. The successful candidate will be expected to configure and enable new or updated automation to an application and collect call samples to identify trends or problems to be fixed in future updates. When not actively working on the special access projects, they will be expected to perform automation performance analysis, complete transcriptions, and generally assist the model operations team with new automation or new model builds for regular client applications at Interactions.

Senior Technical Support Engineer

Interactions
Greater Boston Area
2 weeks ago
+23
We are hiring a Senior Technical Support Engineer to join our Response Center team and support our Federal clients (candidates must be US citizens).   You will work alongside other members of the Response Center team and report directly to the Director of Support Services. Drawing on your deep technical expertise, your main task will be to resolve service outages and build automated responses for recurrence prevention.  To succeed in this role you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical resources.

Conversational Artificial Intelligence Engineer

Interactions
Greater Boston Area
3 weeks ago
+23
To support our continued growth we are hiring an Artificial Intelligence Engineer to join a pragmatic team of Engineers. You have the opportunity to make an impact on current and future products. You will work on problems that will depend on your interest, aptitude, and experience. We seek others who continually seek to expand their skillset, and provide opportunities for diverse challenges in your career path.

Sales Operation Analyst (Salesforce)

Interactions
Greater Boston Area
3 weeks ago
+23
Interactions is looking for a Sales Operation Analyst that is certified in Salesforce who will be responsible for supporting our needs as it relates to Salesforce.com and integrated tools. This role will be part of the Revenue Operations team which supports Interactions' revenue growth through reliable data and process improvements.

Deal Desk Specialist

Interactions
Greater Boston Area
3 months ago
+23
The Deal Desk Analyst/Coordinator supports the sales, solution consulting, and customer success teams in deal approvals, change orders and SOW submissions and provides assistance in fulfilling inbound requests for information and documentation associated with competitive bids (e.g. RFP’s), IT Security Questionnaires, Vendor Surveys and other requests from clients and prospective clients.