Jobs at Interactions
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Site Reliability Engineer

Interactions
Greater Boston Area
1 day ago
+20
Creating tools to proactively monitor and improve end-to-end system performance, identify deficiencies, and potential failures throughout our infrastructure. Build deep, end-to-end knowledge of the complexity of our platform and continuously create improvements and automation to enhance durability, performance and supportability of the platform.

Sr. Project Manager

Interactions
Greater Boston Area
1 day ago
+20
To support our continued growth, Interactions is hiring a Sr. Project Manager. As a member of the Professional Services team you will be responsible for planning, executing and evaluating projects according to predetermined timelines and budgets for an impressive list of clients.

Associate Product Manager

Interactions
Greater Boston Area
2 days ago
+20
Interactions is seeking an Associate Product Manager with a background in analytics to provide actionable insights to our clients and to our product roadmap. This Associate Product Manager will support the Product Management team's mission to create end-to-end analytic solutions for our hosted enterprise customer service products. This role leads the planning of features, self-service BI, and advanced analytics capabilities. The Associate Product Manager will work with business stakeholders, clients and technology groups to develop data-driven decisions for product enhancements and business insights.

Director, Solutions Architecture

Interactions
Greater Boston Area
2 days ago
+20
    To work as an evangelist of our technology and capabilities with technical and executive decision-makers within client and prospect organizations.     To work with prospects to understand their contact center technology and strategy and work consultatively with prospects to creatively define an integration architecture that blends Interactions’ solution within that strategy.     To design innovative solutions that allow Interactions’ AI platform to seamlessly and efficiently integrate with a client’s existing back office and data infrastructures with a minimum of client or 3rd party change.     Help suggest and define platform requirements needed to deliver and optimize solution integration and channel offerings. Be a key acceptor of new platform capabilities.     Leadership to instill security, data privacy, and reliability as top-of-mind considerations.

Senior Software QA Engineer

Interactions
Greater Boston Area
2 days ago
+20
The Sr QA Engineer plays an important part in our company’s product development process. Our ideal candidate will have experience with automated testing practices and processes and be motivated to continuous improvement of our current QA environment. The candidate will be responsible for designing, developing, and conducting tests and automation test procedures prior to product launches to ensure software quality, while being cost-effective.

Applications Developer

Interactions
Greater Boston Area
2 days ago
+20
To support our continued growth, Interactions is hiring an Applications Developer who is responsible for building voice and web applications from beginning to end for clients. The Applications Developer is responsible for translating client requirements to application specifications, building multi-channel applications, providing project plans, and integration support for client systems.

Sr QA Automation Engineer-Platform

Interactions
Greater Boston Area
2 days ago
+20
As Sr. QA Automation Engineer you will learn the Interactions product platform in order to design, implement and maintain a functional UI and performance testing infrastructure. You will maintain and optimize the framework to handle larger scale under load and stressful conditions. You also will be responsible for designing, developing, and conducting tests and automation test procedures prior to product launches to ensure software quality, while being cost-effective.

Account Management Director

Interactions
Greater Boston Area
3 days ago
+20
The Account Management Director is responsible for customer experience and growing account relationships through the Strategic Account programs, initiatives, standards, tools, and training and support procedures.  The Director is responsible for developing, defining and executing strategies focused on the customer relationship and growth strategy.

Senior Software Engineer - Platform

Interactions
Greater Boston Area
3 days ago
+20
Contribute to the creation of a massively scalable, highly available SaaS platform. Design and develop high-volume, high-performance, high-availability, concurrent Java applications using proven Java frameworks and technologies. Responsible for troubleshooting and fixing issues. Effectively communicate within and outside the team. Bring new technical ideas, in keeping with latest industry trends, to fruition by prototyping and then incorporating it into the Platform. Participate in daily Scrum activities to closely monitor work against schedules and deliverables, providing progress updates and reporting any issues or technical difficulties.

Senior Sales Operations Business Analyst

Interactions
Greater Boston Area
3 days ago
+20
Interactions is looking for a Sales Operations Business Analyst to join the Sales Operations team. The Sales Operations Business Analyst will be responsible for reporting on various sales and business metrics as well as analyzing those metrics to provide actionable recommendations to sales leaders about their teams that can lead to improved performance.

Associate Project Manager

Interactions
Greater Boston Area
3 days ago
+20
The Associate Project Manager is responsible for the overall planning, coordination, execution, and completion of projects associated with new releases and feature updates for existing clients.  Will also provide day to day application support for a set of assigned clients to insure business and operational goals are achieved.

Senior Pricing Analyst

Interactions
Greater Boston Area
3 days ago
+20
To support our continued growth, Interactions is hiring a Senior Pricing Analyst.  The Senior Pricing Analyst is responsible for working between the Sales organization and the deal desk in order to provide pricing information to build a business case for new logo and upsell deals. This person will be responsible for understanding our products and the costs associated then translating them into our Gross Margin calculator.

Summer Intern - Platform Engineering

Interactions
Greater Boston Area
3 days ago
+20
Under the guidance and direction of the internship project leader, use technical and coding skills to add new features and/or write software test cases to improve the overall reliability of the platform and help us to deliver new features faster and with better quality.

Content Marketing Specialist

Interactions
Greater Boston Area
4 days ago
+20
The Content Marketing Specialist is responsible for creating, editing, distributing and promoting several types of content including print, digital and social. The Content Marketing Specialist is also responsible for copywriting and editing new materials, tracking the progress and performance of new and existing content and assisting with the planning for future material development.

Sr Security Engineer

Interactions
Greater Boston Area
4 days ago
+20
To support our continued growth, Interactions is hiring a Sr Security Engineer. The Sr Security Engineer is responsible for the overall security of the Interactions Virtual Assistant Cloud Platform. The Sr Security Engineer will collaborate with peers in the Operations teams and with upper management to plan, implement, operate and improve the security controls for the multi-site, 24x7 infrastructure and solutions that make up the Platform. The Sr Information Security Engineer must stay current with emerging cyber threats through security bulletins, external peer groups, and information security circles. Our customers demand stringent security and privacy requirements which you will play a critical role in implementing, monitoring and maintaining.

Director, Software Engineering

Interactions
Greater Boston Area
5 days ago
+20
As a Director of Engineering you will play a key role in leading the design and implementation of components and features of the AI platform. You will work in close collaboration with other Engineering teams, DevOps, Product Owners, Professional Services and third party software vendors.

Request for Proposal (RFP) Coordinator

Interactions
Greater Boston Area
1 week ago
+20
We are looking to hire a Request For Proposal (RFP) Coordinator to support the sales, solution consulting, and customer success teams in fulfilling inbound requests for information and documentation associated with competitive bids (e.g. RFI’s & RFP’s), IT Security Questionnaires, Vendor Surveys and other requests from clients and prospective clients.

Sr Software QA Engineer

Interactions
Greater Boston Area
1 week ago
+20
The Sr QA Engineer plays an important part in our company’s product development process. Our ideal candidate will have experience with automated testing practices and processes and be motivated to continuous improvement of our current QA environment. The candidate will be responsible for designing, developing, and conducting tests and automation test procedures prior to product launches to ensure software quality, while being cost-effective.

Director, Project Management Office

Interactions
Greater Boston Area
1 week ago
+20
The Director, PMO is a high-profile leadership position responsible for leading and developing a staff of project managers to ensure the success of our strategic initiatives.  Successful candidates will have the ability to exercise strong leadership and collaboration skills, manage complex PMO initiatives, help the organization transform and adopt PM best practices and identify opportunities to continuously improve delivery in our dynamic business environment.

Sr. Software Engineer - Java

Interactions
Greater Boston Area
1 week ago
+20
Job Responsibilities Contribute to the creation of a massively scalable, highly available SaaS platform. Responsible for troubleshooting and fixing issues. Effectively communicate within and outside the team. Bring new technical ideas, in keeping with latest industry trends, to fruition by prototyping and then incorporating it into the Platform.

Sales Director

Interactions
Greater Boston Area
1 week ago
The Sales Director is responsible for sales of Interactions solution offerings to a set of Named Accounts within a given vertical market segment in the US and Canada.  The primary objective of the sales group is to meet and exceed bookings and revenue expectations by prospecting and selling to new customers, growing existing customer revenues and providing solutions to all customers through a consultative sales process.  The Sales Director identifies prospective customers and leads sales campaigns, utilizing all necessary company resources, to ensure Interactions meets or exceeds its targets within a given vertical market. The Sales Directors is the “pilot in command” and is expected to build effective relationships across the Interactions organization and Customers organizations in order to meet key Customer targets.

Sr Database Engineer

Interactions
Greater Boston Area
1 week ago
Design, implementation and installation of distributed big data infrastructure for high volume/velocity multi-tiered data storage, high availability and fault tolerance. Experience in the installation and maintenance of clustered big data environments based on Hadoop and related technologies. Design, construct, implement and support data warehouse databases for optimal reporting and analytics. Optimize database operations for maximum performance. Work with engineering teams on near real time data pipeline and streaming technologies. Work with the Operations team in performing routine and periodic database maintenance and develop and implement automated maintenance, compliance and archival strategies. Design and implement security strategies to ensure role based access, auditing, and authenticated access to data for internal users, external users and automated tools. Maintain the database infrastructure in multiple locations to handle the high throughput use cases that are critical to the Platform.

Senior Software QA Engineer

Interactions
Greater Boston Area
1 week ago
The Sr QA Engineer plays an important part in our company’s product development process. Our ideal candidate will have experience with automated testing practices and processes and be motivated to continuous improvement of our current QA environment. The candidate will be responsible for designing, developing, and conducting tests and automation test procedures prior to product launches to ensure software quality, while being cost-effective.

Field Marketing Manager

Interactions
Greater Boston Area
1 week ago
The Field Marketing Manager collaborates with key stakeholders across the organization, and acts as the primary liaison between the Sales team and the Marketing organization.  In this role, the Field Marketing Manager develops strategy and defines the mix of marketing programs and content that drives awareness, generate new revenue and accelerate the sales cycle.

Senior Product Manager

Interactions
Greater Boston Area
1 week ago
The Sr Product Manager is responsible for developing and managing product vision, strategy and roadmaps for the Digital Virtual Assistant, as well as ownership for future Digital product offerings. The Sr Product Manager - will work closely with the Product Management team to enhance the Virtual Assistant product, collecting and prioritizing Digital requirements, work with prospects and customer, analyze market trends and prioritize business opportunities.

Field Marketing Manger

Interactions
Greater Boston Area
1 week ago
The Field Marketing Manager collaborates with key stakeholders across the organization, and acts as the primary liaison between the Sales team and the Marketing organization.  The Senior Field Marketing Manager develops strategy and defines the mix of marketing programs and content that drives awareness, generate new revenue and accelerate the sales cycle.

Sr Director, Technical Implementations

Interactions
Greater Boston Area
1 week ago
Serves as a senior contributor with expertise in business process modeling and data interoperability requirements for our strategic enterprise customers. This person is responsible for configuring, delivering and supporting high quality product-based client software integrations with our platform.

HR Generalist

Interactions
Greater Boston Area
2 weeks ago
Analyzes trends and metrics, collaborates with HR functional experts to develop solutions and process improvements. Assists in coordinating company-wide HR communications: newsletters, intranet, benefits & policy communications. Maintains compliance for all locations with federal, state and local employment and benefits laws and regulations.  Assists in meeting compliance requirements, as needed. Ensure the integrity of employee data, including performance of regular audits and documentation of appropriate quality control measures. Maintains the employee handbook and the policies and procedures. Assist HR Business Partner team with key annual planning work such as talent planning, performance calibrations & performance evaluations. Updates and maintains employee data in WorkDay, as well as a variety of confidential and sensitive electronic and hard copy records and files. Respond to general inquiries and provides routine information to employees and managers on HR matters. Manage HR projects as needed.