Interactions Careers In Franklin MA
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Business Development Rep

Interactions
Greater Boston Area
1 week ago
+23
The primary responsibility of the Business Development Representative (BDR) is to conduct prospect research, and perform active outreach to appropriate executives in specifically targeted prospect North American enterprises in order to facilitate introductions and meaningful engagement with our direct enterprise sales organization, including conference calls, onsite meetings, webinars. The BDR collaborates closely with Sales and Marketing staff, with the ultimate objective to identify and drive qualified sales opportunities.

Business Development Representative-2

Interactions
Greater Boston Area
1 week ago
+23
The primary responsibility of the Business Development Representative (BDR) is to conduct prospect research, and perform active outreach to appropriate executives in specifically targeted prospect North American enterprises in order to facilitate introductions and meaningful engagement with our direct enterprise sales organization, including conference calls, onsite meetings, webinars. The BDR collaborates closely with Sales and Marketing staff, with the ultimate objective to identify and drive qualified sales opportunities.

Professional Services Operations Analyst

Interactions
Greater Boston Area
2 weeks ago
+23
The Professional Services Operations Analyst will serve as the business operations partner to the Interactions Professional Services leadership team supporting business strategy, performance and operational execution for the Professional Services team. The Professional Services Operations Analyst will work closely and collaboratively with leadership to proactively monitor performance and provide recommendations to ensure the business is meeting its objectives. The role will support the development of key business processes and act as a conduit to the Professional Services team and other peer organizations and stakeholders to ensure understanding and open communication. This role will be integral to the change management process ensuring the adoption of new processes and tools through effective collaboration, communication and performance measures. The Professional Services Operations Analyst will provide representation and feedback to ensure the business process, system requirements and enablement programs are in line with business needs/strategy.

Senior Applications Developer

Interactions
Greater Boston Area
2 weeks ago
+23
The Sr Applications Developer is responsible for building voice and web applications from beginning to end for clients. The Sr Applications Developer is responsible for translating client requirements to application specifications, building multi-channel applications, providing project plans, and integration support for client systems.

Response Center Analyst - Tier I

Interactions
Greater Boston Area
3 weeks ago
+23
The Response Center Analyst - Tier I is a member of the Interactions Response Center Team, and is responsible for comprehensive Incident Management, as well as initial diagnosis and basic issue remediation. The Response Center Analyst - Tier I works in concert with the Interactions Response Center Tier 2 team, as well as other Interactions technical teams, to provide a seamless support experience for Interactions’ Clients.

Software Engineer - Automation

Interactions
Greater Boston Area
1 month ago
+23
We are looking for a junior level developer passionate about Java/Python and looking to expand their skill set into the area of QA Automation. This person will be Designing, implementing and maintaining a functional UI and performance testing infrastructure as well as working to Maintain and optimize the framework to handle larger scale under load and stressful conditions. They will be responsible for designing, developing, and conducting tests and automation test procedures prior to product launches to ensure software quality, while being cost-effective.

Software Engineer - IVR/Voice Technologies

Interactions
Greater Boston Area
1 month ago
+23
The Software Developer - IVR/Voice Technologies will work with the research team to develop new products and features to combine our research and technologies in speech recognition, NLP and conversational dialog management into our products. As a Sr Software Engineer, you will play a key role in the design and implementation components and features of the Curo AI engine.

Sr Software Engineer - VoIP Protocols

Interactions
Greater Boston Area
2 months ago
+23
This Senior Software Engineer will play a key role in designing and implementing components and features of a real-time speech and language processing platform. The Senior Software Engineer works in close collaboration with QA, DevOps, Product Owners, Professional Services, customers and development partners.

Deal Desk Specialist

Interactions
Greater Boston Area
2 months ago
+23
The Deal Desk Analyst/Coordinator supports the sales, solution consulting, and customer success teams in deal approvals, change orders and SOW submissions and provides assistance in fulfilling inbound requests for information and documentation associated with competitive bids (e.g. RFP’s), IT Security Questionnaires, Vendor Surveys and other requests from clients and prospective clients.

Business Analyst

Interactions
Greater Boston Area
2 months ago
+23
Provide oversight to the business case creation process to ensure work flows smoothly and bottlenecks are minimized. Research value streams that can be added to business cases that showcase the value of the technology to prospects and existing customers. Consult with internal Sales Directors and Solutions Consultants to create business case models that demonstrate compelling financial and strategic benefits for prospects and existing clients. Present business cases to internal stakeholders. Provide consultative services to sales organization as it relates to the value delivered to customers. Research value streams that can be added to business cases that showcase the value of the technology to prospects and existing customers.

Sales Director

Interactions
Greater Boston Area
2 months ago
+23
To support our continued growth, Interactions is hiring a Sales Director. The Sales Director is responsible for sales of Interactions solution offerings to a set of Named Accounts within a given vertical market segment in the US and Canada.  The primary objective of the sales group is to meet and exceed bookings and revenue expectations by prospecting and selling to new customers, growing existing customer revenues and providing solutions to all customers through a consultative sales process. The Sales Director serves as a key member of the team and is expected to build effective relationships with across the whole organization in order to be most effective.

Client Services Manager

Interactions
Greater Boston Area
2 months ago
+23
To support our continued growth, Interactions is hiring a Client Services Manager who will be responsible for providing client services support for assigned accounts as well as working with the Account Management team to improve overall customer success.  This role is a remote opportunity.

Field Marketing Manager

Interactions
Greater Boston Area
5 months ago
+23
The Field Marketing Manager collaborates with key stakeholders across the organization, and acts as the primary liaison between the Sales team and the Marketing organization.  In this role, the Field Marketing Manager develops strategy and defines the mix of marketing programs and content that drives awareness, generate new revenue and accelerate the sales cycle.

Client Services Manager

Interactions
Greater Boston Area
5 months ago
+23
Act as primary application contact for client and establish strong partnership with stakeholders within client organization. Ensure that client application issues are dealt with an efficient manner; inform management staff of any problems that may arise. Manage adherence to client and internal application business case metrics and profitability. Manage intake of client requests related to application revisions, extensions, and improvements. Develop and drive client application roadmap for continuous improvement, as well as short & long-range application enhancements. Facilitate continuous improvement activities for clients including regular call reviews, data coordination, analysis and presentation to clients. Work closely with the design and application development teams to keep abreast of application changes to identify potential issues and/or opportunities within or related to the client. Communicate opportunities for account growth and new business, involving Account Management Director and or VP. Facilitates client status reporting and reviews including:  call reviews, action logs, monthly account reviews, and periodic business reviews.