Jobs at Interactions
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Sr Project Manager

Interactions
Greater Boston Area
20 hours ago
+14
Deliver projects on time and within budget. Plan project schedule including timelines and milestones using appropriate tools. Identify and manage project dependencies and critical path. Track project milestones and deliverables. Develop full-scale project plans and associated communications documents. Direct and manage project development from beginning to end. Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders. Work with technical SMES to define and document technical requirements for the project. Build, develop, and grow any business relationships vital to the success of the project. Analyze problems and help design appropriate solutions or alternatives. Estimate the resources and participants needed to achieve project goals. Delegate tasks and responsibilities to appropriate personnel. Develop and deliver progress reports, proposals, requirements documentation, and presentations. Proactively manage changes in project scope, identify potential crises, and devise contingency plans. Define project success criteria and disseminate them to involved parties throughout project life cycle.

Sr. Software Engineer - Java

Interactions
Greater Boston Area
3 days ago
+14
Job Responsibilities Contribute to the creation of a massively scalable, highly available SaaS platform. Responsible for troubleshooting and fixing issues. Effectively communicate within and outside the team. Bring new technical ideas, in keeping with latest industry trends, to fruition by prototyping and then incorporating it into the Platform.

Technical Accountant

Interactions
Greater Boston Area
3 days ago
+14
To support our continued growth, Interactions is hiring a Technical Accountant, who is responsible for assisting the Corporate Controller on technical accounting matters, assisting with the monthly close process including invoicing, the preparation of monthly journal entries, financial statements, monthly account reconciliations and tax reporting. The Technical Accountant is also responsible for preparing monthly management reports and assisting in analyzing and reconciling balance sheet and income statement accounts to begin laying the foundation for Management Discussions & Analysis reporting.

Content Copywriter

Interactions
Greater Boston Area
3 days ago
+14
The Copywriter/Editor will be responsible for helping to bring the Interactions brand voice to life through digital and printed content materials. In this role, you’ll leverage your strong storytelling and copywriting abilities to create compelling content for a variety of audiences.

Sr Applications Developer

Interactions
Greater Boston Area
3 days ago
+14
To support our continued growth, Interactions is hiring a Sr Applications Developer. The Sr Applications Developer is responsible for building voice and web applications from beginning to end for clients. The Sr Applications Developer is responsible for translating client requirements to application specifications, building multi-channel applications, providing project plans, and integration support for client systems.

Client Services Manager

Interactions
Greater Boston Area
3 days ago
+14
Act as primary application contact for client and establish strong partnership with stakeholders within client organization. Ensure that client application issues are dealt with an efficient manner; inform management staff of any problems that may arise. Manage adherence to client and internal application business case metrics and profitability. Manage intake of client requests related to application revisions, extensions, and improvements. Develop and drive client application roadmap for continuous improvement, as well as short & long-range application enhancements. Facilitate continuous improvement activities for clients including regular call reviews, data coordination, analysis and presentation to clients.

Response Center Analyst - Tier 1

Interactions
Greater Boston Area
3 days ago
+14
To support our continued growth, Interactions is hiring a Response Center Analyst - Tier I who is a member of the Interactions Response Center Team, and is responsible for comprehensive Incident Management, as well as initial diagnosis and basic issue remediation.  The Response Center Analyst - Tier I works in concert with the Interactions Response Center Tier 2 team, as well as other Interactions technical teams, to provide a seamless support experience for Interactions’ Clients.

Solutions Consultant

Interactions
Greater Boston Area
5 days ago
+14
The Solutions Consultant partners with the New Logo Sales and Account Management teams to drive sales of Interactions products and services. Activities include: platform integration management and guidance, team coordination, delivering presentations, documenting requirements, understanding customer needs and architecting solutions for them, writing proposals and assisting with responses to RFP/RFI documents, and strategizing with Sales teams to drive sales. 


Sr Engineer, DevOps

Interactions
Greater Boston Area
5 days ago
+14
The Senior DevOps Engineer works side by side with development and operations teams. You will be primarily responsible for designing, implementing, automate the build, release, and deploy pipelines. The DevOps Engineer is responsible for bridging the gap between development, operations, and infrastructure. 

Sr Human Resources Business Partner

Interactions
Greater Boston Area
5 days ago
+14
The Senior Human Resources Business Partner assesses and anticipates HR-related needs, communicates needs proactively with CPO and business management and seeks to develop integrated solutions. The Senior Human Resources Business Partner formulates partnerships across the HR function to deliver value-added service to management and employees that reflects the business objectives of the organization. 

Sr Product Manager - Food Services

Interactions
Greater Boston Area
5 days ago
+14
To support our new venture into the food services arena, Interactions is hiring a Sr Product Manager. The Sr. Product Manager is responsible for developing and managing roadmaps and initiatives for the Intelligent Virtual Assistant for food services including launching new product offerings. The Sr Product Manager is expected to develop the Client Tools roadmap, collect and prioritize requirements, work with application developers, meet with prospects and customers, analyze market trends, and prioritize business opportunities.

Sr QA Automation Engineer-Platform

Interactions
Greater Boston Area
5 days ago
+14
As Sr. QA Automation Engineer you will learn the Interactions product platform in order to design, implement and maintain a functional UI and performance testing infrastructure. You will maintain and optimize the framework to handle larger scale under load and stressful conditions. You also will be responsible for designing, developing, and conducting tests and automation test procedures prior to product launches to ensure software quality, while being cost-effective.

Summer Intern - SLT

Interactions
Greater Boston Area
5 days ago
+14
Under the guidance and direction of the internship project leader, use technical and coding skills to add new features and/or write software test cases to improve the overall reliability of the platform and help us to deliver new features faster and with better quality.

Senior Software Engineer - Curo

Interactions
Greater Boston Area
5 days ago
+14
The Software Developer - Curo will work with the research team to develop new products and features to combine our research and technologies in speech recognition, NLP and conversational dialog management into our products. As a Sr Software Engineer, you will play a key role in the design and implementation components and features of the Curo AI engine.

Sales Training Manager

Interactions
Greater Boston Area
5 days ago
+14
The Sales Training Manager is responsible for the ongoing, long-term improvement of sales employees’ skills, enabling them to fulfill their potential within the organization. The Sales Training Manager proactively evaluates training requirements, prioritizes and manages development of education programs (both internal and external as required), and resources. Responsibilities also include providing support throughout the sales cycles in terms of navigating the process of lead to bookings.

Events Specialist

Interactions
Greater Boston Area
1 week ago
+14
The Event Specialist is responsible for assisting with the management of all trade shows and other marketing events that support thought leadership, demand generation and other sales and marketing goals. You’ll leverage your excellent organization, communication and project management skills, along with your enthusiasm and customer service mindset to assist the Sr. Events Manager with the planning and execution of various events globally.

Talent Acquisition Coordinator

Interactions
Greater Boston Area
1 week ago
+14
To support our continued growth, Interactions is hiring a Talent Acquisition Coordinator. The Talent Acquisition Coordinator will assist the Talent Acquisition team with candidate management, scheduling, new hire on-boarding processes and projects related to attracting, hiring and retaining the best talent at Interactions.  

Engineer, DevOps

Interactions
Greater Boston Area
1 week ago
+14
The DevOps Engineer works side by side with development and operations teams. You will be primarily responsible for designing, implementing, automate the build, release, and deploy pipelines. The DevOps Engineer is responsible for bridging the gap between development, operations, and infrastructure.

Sales Operations Analyst

Interactions
Greater Boston Area
1 week ago
+14
To support our continued growth, Interactions is looking for a Sales Operations Analyst to join the sales operations team. The Sales Operations Analyst will be responsible for reporting on various sales and business metrics as well as analyzing those metrics to provide actionable recommendations to sales leaders about their teams that can lead to improved performance.

Applications Developer

Interactions
Greater Boston Area
1 week ago
+14
Support full lifecycle of application software development from project conceptualization, planning, development, implementation and maintenance. Evaluate, design and implement client applications. Add features and functionality to existing client applications. Support Quality Assurance team efforts. Track and report billable and non-billable activities by type. Review development processes, techniques and client systems for potential improvements. Complete required documentation of client applications including enhancements, changes, bug and implementation. Complete required documentation of development processes. Consult, assist and advise other developers. Triage and support client applications while on call. 

Sr Front End Developer - JavaScript

Interactions
Greater Boston Area
1 week ago
To support our continued growth, Interactions is hiring a Sr Front End Developer, which will be responsible for designing, building and extending our graphical dialog authoring solution, and ancillary technologies. This individual is responsible for the gathering of requirements from various stakeholders, translating requirements to application specifications, design, and implementation of the application, providing project plans, and ongoing involvement in innovation and product development.

Sr Software Engineer

Interactions
Greater Boston Area
1 week ago
Contribute to the creation of a massively scalable, highly available SaaS platform. Responsible for troubleshooting and fixing issues. Effectively communicate within and outside the team. Bring new technical ideas, in keeping with latest industry trends, to fruition by prototyping and then incorporating it into the Platform.

Sr Software QA Engineer

Interactions
Greater Boston Area
1 week ago
The Senior Software QA Engineer is responsible for testing voice and web applications from beginning to end prior to release to clients. The Senior Software QA Engineer is responsible for translating application specifications and developing and executing test plans to verify compliance to specifications and quality standards, providing project plan inputs, and supporting client testing as required. This position requires minimal supervision and is expected to resolve ambiguity and make independent judgment.

Sr Talent Acquisition Partner

Interactions
Greater Boston Area
1 week ago
To support our continued growth, Interactions is hiring a Senior Talent Acquisition Partner who will be responsible for attracting, sourcing and interviewing top talent for Interactions across various departments, including but not limited to Engineering, Sales, Account Management, Marketing, Finance and other G&A functions.  He or she will be a talent advisor to the business, consulting with managers on assessment methods, candidate experience, market trends and competitive insights.

Talent Acquisition Sourcer

Interactions
Greater Boston Area
1 week ago
To support our continued growth, Interactions is hiring a Talent Acquisition Sourcer who will report to the Director of Talent Acquisition and will be responsible for the proactive engagement and sourcing of high quality talent across technical, sales and exempt  level positions across the U.S.  The Sourcer needs to deeply understand Interactions culture, industry and its competitors to engage and source  diverse candidate pipelines through creative and innovative sourcing strategies utilizing a variety of sourcing methodologies.

VP, Product Management

Interactions
Greater Boston Area
1 week ago
To support our continued growth, Interactions is hiring a VP of Product Managment. You will play a key role on Interactions’ senior management team, advancing the vision for our Intelligent Virtual Assistant platform. Leading the product management team, you will be responsible for overall product vision and will drive the realization of this vision to deliver products and product features. To validate investment decisions, you will be responsible for the strategic and financial analysis supporting those choices. You will work in close collaboration with Sales, Customer Success, Marketing and Strategic Development.

Deputy General Counsel and Secretary

Interactions
Greater Boston Area
1 week ago
To support our continued growth, Interactions is hiring a Deputy General Counsel and Secretary proactively develops, implements, and manages legal and compliance strategies for the company.  This position manages the company’s legal function, including overseeing the utilization of outside counsel.  The Deputy General Counsel and Secretary and the legal team partner with the business on a wide range of business and commercial transactions to ensure that business objectives are met in balance with protecting the company from undue risk.  This position reports to the Chief Financial Officer, who is also the interim General Counsel, and is located in Interactions’ Franklin, Massachusetts corporate headquarters.

Director, Software Engineering

Interactions
Greater Boston Area
1 week ago
As a Director of Engineering you will play a key role in leading the design and implementation of components and features of the AI platform. You will work in close collaboration with other Engineering teams, DevOps, Product Owners, Professional Services and third party software vendors.

Internship - Speech & Natural Language Technology

Interactions
Greater Boston Area
1 week ago
To support our continued growth, Interactions is continuing to expand its Internship Program for 2019 in speech recognition, natural language processing and machine learning. Focus on research will be in one of the following areas: Dialog Analytics, Active Learning: Rapid prototyping of NLU models, Speech-based Language ID, Combining Language and intent models to improve lift, going beyond work: Rich Transcription of Speech and Web Crawl for Language Data. The summer internship will last ten weeks.  

Project Manager

Interactions
Greater Boston Area
1 week ago
Deliver projects on time and within scope and budget. Plan project schedule including timelines and milestones using appropriate tools. Identify and manage project dependencies and critical paths. Track project milestones and deliverables. Develop full-scale project plans and associated communications documents. Direct and manage project development from beginning to end. Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders. Work with technical SMEs to define and document technical requirements for the project. Build, develop and grow any business relationships vital to the success of the project. Analyze problems and help design appropriate solutions or alternatives. Estimate the resources and participants needed to achieve project goals. Delegate tasks and responsibilities to appropriate personnel. Develop and deliver progress reports, proposals, requirements documentation and presentations. Proactively manage changes in project scope, identify potential risks and devise contingency and mitigation plans. Define project success criteria and disseminate them to involved parties throughout project life cycle.

Senior Project Manager

Interactions
Greater Boston Area
1 week ago
Deliver projects on time and within budget. Plan project schedule including timelines and milestones using appropriate tools. Identify and manage project dependencies and critical path. Track project milestones and deliverables. Develop full-scale project plans and associated communications documents. Direct and manage project development from beginning to end. Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders. Work with technical SMES to define and document technical requirements for the project. Build, develop, and grow any business relationships vital to the success of the project. Analyze problems and help design appropriate solutions or alternatives. Estimate the resources and participants needed to achieve project goals. Delegate tasks and responsibilities to appropriate personnel. Develop and deliver progress reports, proposals, requirements documentation, and presentations. Proactively manage changes in project scope, identify potential crises, and devise contingency plans. Define project success criteria and disseminate them to involved parties throughout project life cycle.

Senior Technical Support Engineer

Interactions
Greater Boston Area
1 week ago
To support our continued growth, Interactions is hiring a Sr. Tech Support Engineer to join our Response Center team.   You will work alongside other members of the Response Center team and report directly to the Director of Support Services.  Drawing on your deep technical expertise, your main task will be to resolve service outages and build automated responses for recurrence prevention.  To succeed in this role you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical resources.

Software Engineer - Digital Roots

Interactions
Greater Boston Area
1 week ago
To support our continued growth, Interactions is expanding its team of Software Engineers focused on developing solutions that incorporate AI and deep learning to address social media engagement and digital messaging (webchat, FB messenger, etc.) products. This team works closely with our AI and deep machine learning teams. You will be part of a team developing market leading Artificial Intelligence and Machine Learning powered social and digital engagement omni-channel products. You will be working on new and existing rich-client web applications.  This includes the design, implementation and testing phases of new products and features, mainly targeting desktop users and modern browsers. The frontend “stack” is modern and uses the Ember.js framework as a basis.

Sr Front End Developer

Interactions
Greater Boston Area
1 week ago
To support our continued growth, Interactions is hiring a Sr. Front End Developer. The Sr Front End Developer is responsible for designing, building and extending our graphical dialog authoring solution, and ancillary technologies. This individual is responsible for the gathering of requirements from various stakeholders, translating requirements to application specifications, design and implementation of the application, providing project plans, and ongoing involvement in innovation and product development.

Associate Software QA Engineer

Interactions
Greater Boston Area
1 week ago
The Associate Software QA Engineer is responsible for testing voice and web applications from beginning to end prior to release to clients. The Associate Software QA Engineer is responsible for understanding application specifications and developing and executing test plans to verify compliance to specifications and quality standards, providing project plan inputs, and supporting client testing as required. This entry-level position performs testing activities as directed under close supervision with only limited latitude to make independent judgment.

Business Analyst - Revenue Operations

Interactions
Greater Boston Area
1 week ago
The Business Analyst - Revenue Operations is responsible for supporting the sales organization in the development of business cases, assisting in determining pre-discovery ROI estimates, assisting with proposal creation and facilitating opportunities moving through pipeline from discovery to contracts.

Contracts Negotiator

Interactions
Greater Boston Area
1 week ago
To support our continued growth, Interactions looking to hire a contract negotiator with strong customer relationship skills, who is a self-motivated, creative thinker. The candidate will work closely with in-house attorneys and business representatives, as well as interface with customers and other business partner representatives. Although the position will mostly be working on contracts in North America, it also may include international work, as required. The work will primarily entail drafting and negotiating customer license and services agreements, partner agreements, vendor contracts, lease agreements, and NDA’s, as well as special projects and assignments from time to time. Our ideal candidate is someone with experience drafting and reviewing professional services agreements, sales agreements, as well as cloud/hosting services agreements, software licenses, and vendor agreements. He or she is also a flexible self-starter who is comfortable taking initiative and leading deals.  

Corporate Controller

Interactions
Greater Boston Area
1 week ago
Oversee the activities of the corporate accounting department for the accurate and timely dissemination of financial management reports including, but not limited to, internal and external monthly financial statements and annual audits. Oversee the activities of the disbursement department, ensuring the accurate and timely processing of accounts payable, petty cash, core employee expense reports, cash control, core payroll processing and total corporate payroll tax compliance. Oversee the activities of the accounts receivable department to ensure the accurate and timely management of all accounts receivable aging components including billings, cash receipts application, etc; funding service management, which includes weekly funding reports and customer service; quarter and year-end payroll closing including federal and state reports; and check statistic management. Assure corporate tax compliance to assure the accurate and timely completion of all corporate tax returns taking full advantage of all favorable tax codes. Establish and maintain systems and controls that verify the integrity of all systems, processes and data, and enhance the company's value. Respond to Management as assigned with accurate and timely work to facilitate any financial needs. Participate in a wide variety of special projects and compile a variety of special reports.

Account Management Director

Interactions
Greater Boston Area
1 week ago
Management of Customer Success with Interactions Solutions including Client Performance. Management and Business Case Achievement. Revenue and Transaction Forecasting and Forecast Realization. Account Planning inclusive of roadmap for business case, product adoption, and account penetration. Customer relationship development. Business development execution and support. Proactively identify, forecast, and drive to closure opportunities for upsell and product expansion in assigned accounts.

Full Stack Developer

Interactions
Greater Boston Area
1 week ago
To support our continued growth, Interactions is hiring a Full Stack  Developer. The Full Stack Developer is responsible for building voice and web applications from beginning to end for clients. The Full Stack Developer is responsible for translating client requirements to application specifications, building multi-channel applications, providing project plans, and integration support for client systems.