Client Services Manager
Greater Boston Area
2 months ago
Act as primary application contact for client and establish strong partnership with stakeholders within client organization.
Ensure that client application issues are dealt with an efficient manner; inform management staff of any problems that may arise.
Manage adherence to client and internal application business case metrics and profitability.
Manage intake of client requests related to application revisions, extensions, and improvements.
Develop and drive client application roadmap for continuous improvement, as well as short & long-range application enhancements.
Facilitate continuous improvement activities for clients including regular call reviews, data coordination, analysis and presentation to clients.
Work closely with the design and application development teams to keep abreast of application changes to identify potential issues and/or opportunities within or related to the client.
Communicate opportunities for account growth and new business, involving Account Management Director and or VP.
Facilitates client status reporting and reviews including: call reviews, action logs, monthly account reviews, and periodic business reviews.