Teams at Integris

Leads governance, risk, and compliance engagements for clients, including vCISO accounts. Develops security roadmaps, conducts maturity and risk assessments, governs incident response and policies, supports audit readiness, advises on budgets, delivers executive communications, and mentors security advisory staff.

Leads client experience strategy for managed IT services clients, overseeing client journey optimization, retention, escalations, feedback programs, technology planning, and satisfaction metrics. Manages Strategic Account Advisors and Client Success Managers, drives revenue and churn-risk initiatives, coordinates with sales and service delivery teams, and mentors staff to improve loyalty, advocacy, and client outcomes.

Administers and troubleshoots client desktop, server, network, virtualization, Microsoft 365, Azure, backup, and cloud environments. Resolves escalated technical issues, supports infrastructure security and performance, manages tickets according to SLA, and provides remote, onsite, and field support. Mentors Systems Technicians, develops documentation and standard operating procedures, contributes to process improvements, and promotes effective use of AI-enabled administration tools.