Informa Benefits Overview

Manages a high-volume portfolio of 80+ B2B accounts, owning renewals, contract negotiations, retention, expansion, and pipeline coverage. Partners with Customer Success and sales teams throughout the customer lifecycle, identifies churn and upsell opportunities, leads executive reviews, maintains CRM accuracy, and follows structured playbooks to drive net revenue retention and commercial growth.

Leads the global procure-to-pay and accounts payable function across US, EMEA, and APAC. Oversees invoice processing, vendor payments, expenses, supplier management, compliance, SOX controls, tax reporting, automation, systems implementation, reporting, and process standardization. Manages a geographically dispersed team, resolves escalated issues, supports close and audit activities, and partners with finance, procurement, IT, and senior leadership on transformation initiatives.

Produces and edits video, audio, podcast, and short-form social content; supports recording sessions with technical troubleshooting; manages media assets, distribution platforms, metadata, and analytics. The role optimizes multimedia workflows using AI and automation, trains journalists on production tools, and collaborates with editorial and audience teams to deliver high-quality content aligned with organizational goals.