Teams at iA

Provides onsite technical support for pharmacy automation systems, including installation, system monitoring, troubleshooting, repairs, software updates, parts management, and performance analysis. Collaborates with customers, engineering teams, maintenance staff, and vendors to resolve issues and improve operational efficiency. Leads site meetings, advises customers on system enhancements and risk prevention, and provides rotating remote after-hours support. Requires automation experience, project management skills, electrical troubleshooting knowledge, travel during onboarding, and a valid driver’s license.

Owns R&D deliverables for customer-facing technical projects from intake through completion. Establishes intake, triage, prioritization, SLA, escalation, reporting, and continuous-improvement processes. Coordinates engineering, product, PMO, implementation, support, and customer-facing stakeholders; manages concurrent work, capacity, risks, timelines, and expectations without formal authority. Uses metrics and AI tools to improve delivery and operational efficiency.

Leads medium to large-scale pharmacy automation projects from initiation through completion. Responsibilities include planning, budgeting, scheduling, scope management, subcontractor oversight, stakeholder communication, resource coordination, risk resolution, financial reporting, and compliance with legal, safety, and regulatory requirements. The role manages cross-functional teams of approximately 15–20 members and requires at least five years of project management experience, with travel of 50% or more.