Teams at Hunter Strategy

Supports data cleansing, quality checks, reporting, dashboards, data-source and metadata maintenance, data integrity, and normalization. Translates reporting requirements and analytical results for nontechnical audiences, handles sensitive information securely, and assists end users with reports and dashboards. Works under senior analyst guidance in a federal environment and must be able to obtain and maintain a Public Trust clearance.

Configure and integrate ServiceNow and related SaaS platforms, developing workflows, catalog items, forms, interfaces, and automation. Deploy, debug, optimize, and secure cloud environments across Azure, AWS, and GCP. Maintain production infrastructure supporting containerized applications, implement CI/CD and SysOps practices, troubleshoot platform and integration issues, document access and processes, and collaborate with engineering, security, operations, and support teams while ensuring compliance with federal policies.

Provides Tier 2 and Tier 3 technical support for USDA users through phone and remote sessions. Diagnoses hardware, software, access, infrastructure, integration, and performance issues; restores service or coordinates escalation. Responsibilities include software installation and deployment, hardware repair coordination, ticket documentation, user training, status communication, root-cause analysis, knowledge article development, and support documentation. Scheduled and after-hours coverage may be required.