Teams at Hummingbird Healthcare

Conduct full-cycle, high-volume recruiting for Patient Access Specialists and Triage Nurses. Partner with hiring managers to define requirements, manage timelines, source and evaluate candidates, coordinate structured interviews, maintain ATS pipelines and documentation, execute offers, and identify process improvements. The role requires strong communication, independent prioritization, sound judgment, and the ability to manage multiple requisitions in a fully remote environment.

Diagnose client contact-center needs and design, configure, test, and troubleshoot Genesys CCaaS solutions. The role includes call-flow development, self-service automation, UAT, stakeholder discovery, workstream ownership, performance reporting, implementation support, standardization, and peer mentoring across healthcare client engagements.

Own and improve Azure infrastructure while leading complex integrations, automation workflows, and cross-system implementations. Provide advanced escalation support for service desk issues, including SharePoint; diagnose interconnected platform problems; strengthen security, access controls, and system reliability; and maintain technical documentation. The role also supports internally developed applications, uses AI-assisted tools, and mentors engineers on engineering standards, testing, version control, and change management.