Teams at Humata Health

Provide Tier 1 and Tier 2 technical support for Humata Health's B2B SaaS, manage ticket triage/escalation and SLAs, implement and support AI-driven tools (chatbots, routing, predictive analytics), analyze support data to identify product/process improvements, and coordinate cross-functionally to ensure timely ticket resolution and a data-driven support culture.

The Prior Authorization Workflow Consultant will lead implementation and stabilization of Humata Health's automation in hospital PA operations, ensuring optimized workflows and collaboration with clients.

Lead implementation projects for healthcare clients, ensuring success and satisfaction by managing deliverables and client communication throughout the process.