Teams at Human Interest

The Partner Account Manager will engage and develop key partnerships to help expand access to retirement benefits for SMBs, manage relationships with tech partners and brokers, and drive lead generation.

The Partner Account Manager develops and amplifies referral relationships with partners, builds strategic networks, manages accounts, and resolves partnership issues.

Manage and optimize intraday staffing and schedules for Customer Success teams. Produce forecasts, monitor phone/chat/case queues, adjust staffing in real time, drive SLA attainment, run trend analysis, develop dashboards and reports, coordinate cross-team contingency support, and communicate staffing risks and recommendations to leadership.