Teams at HqO

The Customer Success Manager at HqO is responsible for managing the customer lifecycle, fostering relationships, driving product adoption, and ensuring high tenant satisfaction and retention.

Embed with Operations and DevOps to identify high-leverage problems and build production-grade LLM-powered automations, agent workflows, and internal tools. Own end-to-end delivery, drive adoption, measure impact, document systems, and extend existing deployed agents to raise company-wide AI fluency.

The Tier 2 Support Representative will troubleshoot complex customer inquiries, ensuring high-quality support and collaboration with various teams to enhance customer experience.