HomeWorks Energy Benefits Overview

Handles escalated customer complaints and complex service issues, serving as the primary resolution contact. Responsibilities include investigating root causes, coordinating with internal teams and contractors, documenting cases in Salesforce and related systems, communicating status updates, responding to customer surveys and shared inbox messages, and recommending process improvements. The role requires strong conflict-resolution, mediation, communication, organization, and multitasking skills in a high-volume remote customer support environment.

Conduct home energy assessments, meet with homeowners, and recommend energy-efficiency upgrades through consultative sales. The role provides pre-qualified appointments, paid two-month training, benefits, and advancement opportunities. No prior energy experience or cold calling is required. Success depends on motivation, strong people skills, and performance in a full-time Massachusetts-based sales position.

Conduct door-to-door outreach in assigned neighborhoods, explain no-cost Mass Save home energy assessments, schedule customer appointments, travel to canvassing locations, and attend team meetings. The role requires strong people skills, a valid driver’s license, reliable transportation, comfort speaking with strangers, and bilingual Spanish and/or Portuguese communication skills.