Teams at Highgate Hotels, L.P.

Supports Rooms Division operations across housekeeping, front office, and guest experience. Responsibilities include resolving guest concerns, coordinating VIP services, monitoring room status, inspecting rooms, coaching housekeeping staff, managing inventories and schedules, maintaining safety and key-control procedures, and ensuring hotel service standards. The role also coordinates across departments, handles guest profiles and requests in hotel systems, and helps organize large room turns and daily operations.

Coordinates hotel human resources activities, including hiring and onboarding, HRIS processing, personnel files, benefits and payroll support, employee communications, compliance records, HR reporting, training coordination, and employee events. Maintains confidentiality, answers employee questions, supports orientations, monitors employment documentation and logs, and reports workplace incidents and workers’ compensation claims.

Supports all aspects of hotel food and beverage operations, including restaurant floor coverage, culinary and stewarding support, banquet planning, catering inquiries, guest hosting, reservations, administrative tasks, POS reporting, menus, BEOs, event guarantees, correspondence, and office operations. Provides courteous guest service, assists with problem-solving, attends meetings and training, and cross-trains across hotel functions.