Jobs at Highgate Hotels, L.P.

Supports Rooms Division operations across housekeeping, front office, and guest experience. Responsibilities include resolving guest concerns, coordinating VIP services, monitoring room status, inspecting rooms, coaching housekeeping staff, managing inventories and schedules, maintaining safety and key-control procedures, and ensuring hotel service standards. The role also coordinates across departments, handles guest profiles and requests in hotel systems, and helps organize large room turns and daily operations.

Coordinates hotel human resources activities, including hiring and onboarding, HRIS processing, personnel files, benefits and payroll support, employee communications, compliance records, HR reporting, training coordination, and employee events. Maintains confidentiality, answers employee questions, supports orientations, monitors employment documentation and logs, and reports workplace incidents and workers’ compensation claims.

Supports all aspects of hotel food and beverage operations, including restaurant floor coverage, culinary and stewarding support, banquet planning, catering inquiries, guest hosting, reservations, administrative tasks, POS reporting, menus, BEOs, event guarantees, correspondence, and office operations. Provides courteous guest service, assists with problem-solving, attends meetings and training, and cross-trains across hotel functions.

Maintain and repair hotel facilities, guest rooms, HVAC systems, plumbing, electrical equipment, kitchen and laundry equipment, pools, alarms, and other building systems. Perform preventative maintenance, minor repairs, energy conservation tasks, and emergency follow-up. Complete additional duties assigned by supervisors or managers.

Supervises front office operations and ensures courteous, efficient guest service during check-in, stays, and checkout. Handles reservations, guest inquiries, packages, cash and credit procedures, room and housekeeping reports, shift paperwork, promotions, and emergency procedures. Operates front desk systems and PBX equipment, maintains hotel standards, supports team members, and helps maximize room revenue and occupancy.

Provides administrative support to the Director of Engineering in a hotel environment. Responsibilities include creating purchase orders, ordering materials, scheduling engineers, coordinating vendors, maintaining life safety documentation and department records, tracking expenses, processing invoices, and updating the Alice system. The role requires strong communication, organization, multitasking, basic accounting knowledge, and a courteous, service-oriented approach.

Supports the hotel Sales and Catering department through administrative and clerical work, including answering communications, filing, correspondence, office supply management, meeting minutes, trace files, banquet event orders, and guest greeting. Provides courteous service to guests and clients, maintains confidentiality, attends required meetings and training, and assists with smooth hotel office operations.