Teams at Higher Logic

Provide technical support and customer service for Higher Logic's SaaS products via phone, chat, and cases. Troubleshoot issues, document interactions in the ticketing system, escalate to internal teams per SLAs, coordinate calls or virtual sessions, meet performance metrics, and continually develop product and troubleshooting knowledge.

Provide technical support for Higher Logic's software to Australia-based customers via phone, chat, and tickets. Troubleshoot issues, document interactions, escalate to internal teams per SLAs, meet performance metrics, and continuously build product and service skills.

Create and manage content for B2B and association audiences across blogs, ebooks, webinars, website copy, and organic social. Plan editorial calendar, apply SEO best practices, collaborate with SMEs and cross-functional teams, manage freelancers, produce visual social assets, use performance data to optimize content, and support content promotion.