Jobs at Higher Logic

Provide technical support and customer service for Higher Logic's SaaS products via phone, chat, and cases. Troubleshoot issues, document interactions in the ticketing system, escalate to internal teams per SLAs, coordinate calls or virtual sessions, meet performance metrics, and continually develop product and troubleshooting knowledge.

Provide technical support for Higher Logic's software to Australia-based customers via phone, chat, and tickets. Troubleshoot issues, document interactions, escalate to internal teams per SLAs, meet performance metrics, and continuously build product and service skills.

Create and manage content for B2B and association audiences across blogs, ebooks, webinars, website copy, and organic social. Plan editorial calendar, apply SEO best practices, collaborate with SMEs and cross-functional teams, manage freelancers, produce visual social assets, use performance data to optimize content, and support content promotion.

Lead discovery, design, delivery, and continuous improvement of AI-enabled workflows, agents, automations, and prompt-based solutions. Partner with stakeholders to identify friction, validate requirements, ensure adoption, build reusable patterns and playbooks, and align solutions with enterprise architecture, security, and governance. Measure solution effectiveness and share insights to evolve enterprise AI strategy.

The Contract Specialist manages customer and vendor agreements, ensuring compliance with legal standards, assisting with contract drafting and review, and providing administrative support to the legal department.

The Account Executive sells Higher Logic products, focusing on client needs, meeting sales targets, and collaborating with internal teams to drive growth.