Teams at Higginbotham

Provides senior analytical leadership across product areas by translating complex business needs into requirements, user stories, and acceptance criteria. Guides backlog prioritization, release activities, documentation standards, and requirements quality in Azure DevOps. Facilitates stakeholder reviews, resolves scope conflicts, advises product leadership on roadmap risks, and mentors business analysts. Collaborates with engineering and business stakeholders in an Agile/Scrum, Microsoft-based development environment.

Manages commercial insurance accounts by designing coverage programs, preparing proposals and applications, coordinating renewals and remarketing, advising clients on coverage and audits, supporting producers, resolving issues, maintaining carrier relationships, and pursuing referrals. Provides mentoring to customer service representatives while ensuring accurate, timely transaction processing and compliance with agency standards.

Manages employee benefits client accounts, serving as the primary client and carrier contact. Responsibilities include handling service requests, preparing renewals and proposals, analyzing plan options, calculating premiums and payroll deductions, supporting open enrollment, processing carrier transitions, maintaining compliance with benefits regulations, and advising clients. The role also supports producers with new and renewal business while maintaining accurate account records and strong carrier relationships.