Teams at HEI Hotels & Resorts

Support the Front Office Manager by supervising front desk staff, greeting guests, completing registrations and check-outs, processing payments, answering phones, resolving guest complaints, monitoring emergencies, producing reports on room availability and revenue, enforcing attendance and policies, and performing other front-office duties to ensure guest satisfaction and operational compliance.

Support the Director of Sales in managing hotel sales operations: lead and coach sales staff, develop and solicit accounts, create proposals and contracts, conduct presentations and market outreach, coordinate client event requirements with departments, and assist with hiring, training, and performance management.

Support the Director of Finance by managing accounting functions, producing timely financial statements, monitoring budgets, overseeing A/R and cash flow, reconciling balance sheet accounts, scheduling and training accounting staff, and ensuring compliance with finance SOPs and tax/record-retention requirements.