HealthEdge Benefits Overview

Leads end-to-end healthcare payer data conversions between platforms, including profiling, transformation mapping, ETL design, mock and parallel runs, bulk loading, validation, testing, defect resolution, documentation, and client reporting. Develops Python and SQL conversion routines, manages risks and timelines, collaborates with onshore and offshore teams, and mentors junior staff. Requires expertise in claims, enrollment, or provider data and extensive technology integration leadership.

Leads global 24/7/365 IT service desk operations supporting 7,500 employees across five countries. Oversees distributed Tier 1–3 and hardware support teams, service metrics, budgets, vendors, ITSM platforms, endpoint tools, and enterprise integrations. Drives AI transformation through intelligent ticket routing, chatbots, self-service, predictive analytics, and AI copilots. Ensures security, compliance, continuous improvement, and exceptional end-user experiences while partnering with corporate functions and managing global support operations.

Design, develop, test, and maintain enterprise-scale healthcare software using C#, .NET, RESTful APIs, SQL Server, and modern JavaScript frameworks. Build scalable features, optimize databases, address concurrency issues, debug complex systems, contribute to architecture decisions, and support the full software development lifecycle. Collaborate with distributed cross-functional teams while helping modernize infrastructure through AWS migration, microservices, and cloud technologies.