Jobs at Harvard Business Publishing

Support higher-education B2B customers by managing Zendesk and JIRA cases, performing system configurations, overseeing usage reporting and content, delivering product demos and training, and supporting in-person and virtual program delivery. Use tools like Salesforce, Tableau, and AI platforms to streamline workflows and escalate issues to Product and Engineering for resolution.

Support and execute integrated marketing initiatives across print, digital, podcasts, and events. Coordinate production schedules, manage creative trafficking, track campaign and podcast analytics, assist with RFPs and HBR Executive program marketing, and provide teleprompter and live-event support. Work cross-functionally to ensure brand alignment, prepare post-campaign reports, and support audience engagement and reporting.

Lead DevOps strategy, enhance CI/CD pipelines, foster collaboration across teams, and mentor engineers to improve the cloud infrastructure and application delivery cycle.