Teams at Group O

Leads enterprise MarTech and CRM programs across marketing, analytics, engineering, data, creative, legal, brand, and external partners. Manages integrated plans, governance, dependencies, risks, approvals, executive reporting, and technical delivery constraints. Coordinates platforms including Salesforce Marketing Cloud, Braze, customer data platforms, and digital asset management systems. Supports AI-enabled marketing implementations and workflow improvements while influencing stakeholders without direct authority.

Provides call center support to State of Texas employees and retirees regarding health insurance, retirement plans, paid time off, and other benefits. Explains eligibility, enrollment, coverage, and plan details; resolves discrepancies, denials, billing issues, and technical challenges; documents interactions; protects confidential information; conducts benefits education sessions; and recommends process improvements. Requires strong customer service, communication, problem-solving, computer, and benefits administration skills.

Develops pricing strategies, financial models, business cases, scenario analyses, dashboards, and executive recommendations. Evaluates acquisition and base pricing, fees, promotions, elasticity, customer behavior, competitive positioning, and alternative pricing models. Partners with Product, Marketing, Finance, Sales, and Analytics teams to support pricing tests and strategic initiatives. The role is remote within U.S. time zones and planned for approximately 12 months, with possible extension.