Teams at Granite Telecommunications

Manage Granite’s premier government and enterprise accounts, providing ongoing customer support and coordinating issues involving phone lines, outages, billing, and reporting. Conduct weekly customer meetings, document meeting minutes, track follow-up actions, and communicate with customers, sales teams, and internal staff. The role requires 24/7 account availability and the ability to obtain P2 government clearance.

Manage high-value enterprise accounts as a client-facing liaison, providing 24/7 support, conducting client meetings, resolving service issues, coordinating with technical teams, addressing billing inquiries, producing reports, and identifying account growth opportunities.

Supports business development sales professionals by learning telecommunications products, assisting with administrative and reporting tasks, prospecting clients through cold calling, using Salesforce CRM, and participating in independent sales activities and role-play competitions. The intern helps secure new regional customers across North America while developing sales skills and product knowledge.