Jobs at Granite Telecommunications

Manages high-value enterprise accounts as a client-facing liaison, providing 24/7 support, coordinating technical issue resolution, conducting client meetings, addressing billing inquiries, producing service reports, and identifying account growth opportunities. Partners with clients, sales teams, and technical support staff to maintain satisfaction, resolve network and service issues, and support revenue growth.

Coordinates government projects across internal departments, clients, and local contacts. Maintains project trackers, places and tracks orders, monitors schedules, coordinates installations and service ports, submits deliverables within SLAs, and troubleshoots issues. Provides project updates to Transition Project Managers and helps ensure timely, high-quality results. The role requires a bachelor’s degree, strong Microsoft Excel and Access skills, and the ability to obtain P2 Government status.

Owns administration, performance tuning, reliability, security, and lifecycle management for SQL Server, PostgreSQL, TimescaleDB, and Oracle across on-premises and multi-cloud environments. Operates Cloud SQL, BigQuery, RDS/Aurora, and GCVE; supports migrations, observability, incident response, and system-level Linux tuning. Automates DBA operations with scripting and infrastructure-as-code, contributes to CI/CD and containerized environments, and participates in on-call support for mission-critical data platforms.

Manages a portfolio of customer accounts, conducts quarterly business reviews, builds executive relationships, and drives revenue through upselling to existing clients. The role requires strategic account planning, strong product knowledge, proactive client communication, and quota attainment. Candidates should have account management or sales experience, CRM proficiency, strong communication skills, and the ability to understand and address client business needs.

Manage and grow large enterprise and national accounts by identifying opportunities, developing tailored solutions, presenting proposals, and closing complex multi-site sales. Build relationships with key decision-makers, sell Granite’s products and services, collaborate with cross-functional teams, and support customer engagements through required travel.

Supports Relationship Development Managers with strategic account development, executive-level client communication, quarterly and annual business reviews, and upselling data and telecommunications products to existing clients. Coordinates with Client Services Managers and Sales Engineers, manages assigned accounts, participates in sales training and role-play activities, and may travel.

Manage large-scale telecommunications and infrastructure projects from planning through execution, including budgets, schedules, resources, risks, quality, customer relationships, and project reporting. Lead multiple concurrent national and international deployments, coordinate cross-functional teams, manage client reviews and SLAs, resolve issues, and support business expansion. Maintain PMO standards, improve processes, and achieve financial, operational, and customer satisfaction targets.

Supports business development sales professionals by learning telecommunications products, assisting with administrative and reporting tasks, prospecting clients through cold calling, using Salesforce CRM, and participating in independent sales activities and role-play competitions. The intern helps secure new regional customers across North America while developing sales skills and product knowledge.

Drive B2B business growth through prospecting, cold outreach, relationship building, and closing deals for telecommunications solutions. Manage leads in Salesforce, collaborate with marketing and technical teams, meet sales quotas, and present customized proposals to decision-makers.

The Lead AI Engineer will design and develop scalable AI/ML solutions, focusing on automation, document retrieval, and decision-making processes while mentoring team members and collaborating with cross-functional teams.