Jobs at Granite Telecommunications

Manage Granite’s premier government and enterprise accounts, providing ongoing customer support and coordinating issues involving phone lines, outages, billing, and reporting. Conduct weekly customer meetings, document meeting minutes, track follow-up actions, and communicate with customers, sales teams, and internal staff. The role requires 24/7 account availability and the ability to obtain P2 government clearance.

Manage high-value enterprise accounts as a client-facing liaison, providing 24/7 support, conducting client meetings, resolving service issues, coordinating with technical teams, addressing billing inquiries, producing reports, and identifying account growth opportunities.

Supports business development sales professionals by learning telecommunications products, assisting with administrative and reporting tasks, prospecting clients through cold calling, using Salesforce CRM, and participating in independent sales activities and role-play competitions. The intern helps secure new regional customers across North America while developing sales skills and product knowledge.

Manage Premier accounts for Fortune 500 customers, providing ongoing support for telecommunications services, outages, billing, reporting, and phone lines. Conduct weekly account meetings, document minutes, follow up on action items, and coordinate with customers, sales, and internal teams. Requires 24/7 availability, strong organization, communication, problem-solving, and customer service skills.

Manages a portfolio of customer accounts through proactive communication, quarterly business reviews, strategic account planning, and executive engagement. Identifies and closes upsell opportunities within existing accounts while meeting revenue and commission targets. Develops deep product knowledge, addresses client needs, positions tailored solutions, and maintains strong relationships. Uses CRM tools and Microsoft Office to organize account activity and support growth.

Manage and grow a portfolio of large enterprise and national accounts by identifying, qualifying, and closing complex, multi-site opportunities. Build relationships with key decision-makers, lead discovery, develop tailored solutions and proposals, collaborate cross-functionally to deliver integrated customer solutions, and support implementations. Travel as required to support customer engagements.

Drive B2B business growth through prospecting, cold outreach, relationship building, and closing deals for telecommunications solutions. Manage leads in Salesforce, collaborate with marketing and technical teams, meet sales quotas, and present customized proposals to decision-makers.

Coordinate structured cabling and telecom projects (cat5e/cat6/fiber), manage budgets and purchase orders, liaise with customers and subcontractors, assemble deliverables, run kickoff/closeout calls, and support after-hours work and some travel.

The Lead AI Engineer will design and develop scalable AI/ML solutions, focusing on automation, document retrieval, and decision-making processes while mentoring team members and collaborating with cross-functional teams.