Jobs at GovWorx

The Customer Success Manager enhances public safety agencies' use of GovWorx solutions through consulting, data analysis, technical support, relationship management, and continuous improvement.

The Technical Implementation Specialist integrates telephony audio and CAD systems, troubleshoots issues, and supports AI-enabled public safety systems. They coordinate with customers and vendors, and travel for installations or tests. They require 4+ years in IT or telecommunications and strong networking skills.

The Director of Support Services leads the Customer Support organization, managing team operations, incident escalations, and continuous improvement of support systems and workflows in a SaaS environment.

Leading a software engineering team, overseeing design and implementation phases, ensuring adherence to development standards, and collaborating with cross-functional teams.

The Fullstack Engineer will design, develop, and improve software for public safety agencies, adhering to quality, security, and architecture standards while collaborating with teams.

The Account Executive will develop relationships with public safety agencies, deliver product demos, manage sales processes, and ensure customer satisfaction while working closely with company leadership.

The Systems Operations Manager will oversee the Operations Team, enhancing DevOps practices, managing team performance, and ensuring efficient deployment of mission-critical software in public safety sectors.

Design, build, and maintain scalable data pipelines and tooling to support AI and analytics. Manage datastores (MySQL, Redshift, OpenSearch), implement AWS-based ETL/ELT solutions, collaborate with data science and product teams, and ensure data quality, automation, and production reliability.

Manage and execute digital marketing campaigns, focusing on demand generation and lead nurturing. Optimize paid media, marketing automation, and social media strategies to enhance awareness and engagement.

The Product Manager will oversee software product development for public safety, focusing on Agile execution, customer feedback, compliance, and team collaboration.