Teams at Google Fiber

Lead architecture, integration, testing, release management, and lifecycle ownership of NOC platforms. Partner with engineering on tool roadmaps (ServiceNow, Splunk, Netcracker), validate integrations in non-production, act as Tier 3 SME for production issues, and manage vendor/API contracts to ensure resilient, scalable NOC operations.

Lead a team of technical program managers to plan, coordinate, and execute complex network migrations and projects, aligning NetEng and NRE roadmaps with enterprise goals, managing timelines, and reporting to senior leadership while ensuring best practices and ethical AI integration.

Leads a centralized national support function for FTTH operations across construction, maintenance, drops, and in-home installation and repair. Partners with regional teams to analyze performance, establish benchmarks, improve reporting, reduce costs, and hold vendors accountable to service and quality standards. Builds and mentors a team of analysts, process engineers, and operations specialists while driving consistency and continuous improvement across markets.