Teams at Golden Pet Brands

Monitor real-time contact center volumes, agent adherence, and staffing; manage time-off and schedule adjustments; analyze trends in attendance and service metrics; recommend staffing optimizations; maintain confidential employee records and generate reports using workforce management tools and spreadsheets.

Support planning, executing, and optimizing paid digital acquisition campaigns. Coordinate content and landing pages, run A/B tests, analyze marketing data, create performance reports, and recommend optimizations to improve ROAS.

Manage three branded Reddit accounts: post 2–3 times per week per brand, engage with users and comments per brand guidelines, craft brand-specific Reddit strategies, and coordinate with an outside contractor to manage meetings and goals.