Teams at Glow

Leads post-sales technical relationships with enterprise customers, including onboarding, implementation, integrations, workflow configuration, adoption, troubleshooting, and success planning. Partners with Product, Engineering, and Data teams to resolve issues and improve customer outcomes. May support strategic pre-sales engagements as a technical product expert while managing multiple customer relationships and developing repeatable post-sales processes.

Build Glow’s sales enablement function from the ground up by designing AE and SE onboarding, ramp plans, certifications, sales playbooks, messaging, and ongoing training. Drive adoption of Salesforce, Gong, sales methodology, and qualification frameworks. Analyze call and performance data to identify coaching opportunities and measure enablement impact through ramp time, win rates, quota attainment, pipeline, and conversion metrics. Partner closely with Sales Leadership, Revenue Operations, Solutions Engineering, and Marketing.

Lead technical product marketing by translating complex cybersecurity concepts into customer-facing content and experiences. Create solution briefs, technical blogs, demos, webinars, and enablement materials; partner with Product and Engineering; support Sales and Customer Success; present externally; gather customer feedback to influence product strategy and drive technical thought leadership.