Teams at Globe Life

Handle inbound cancellation calls and outbound lapse recovery to retain life insurance policyholders. Assess customer needs, recommend solutions, document interactions, meet call center KPIs, and maintain product knowledge while delivering empathetic, accurate service.

Handle inbound and outbound calls to sell Globe Life insurance products, close new accounts, provide consultative support to match products to customer needs, and generate revenue while meeting attendance and scheduling requirements for remote work.

Deliver and implement Liberty National training systems across field agencies, schedule and conduct webinars/meetings, create training materials, mentor field supervisors/directors, monitor field performance, manage travel and expenses, and complete weekly field reports to drive adoption and efficiency.