Genesys

HQ
Menlo Park
Total Offices: 4
6,774 Total Employees
Year Founded: 1990
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Genesys Benefits Overview

Compensation + BenefitsCompany CultureWork-Life Balance + WellbeingCareer Growth + Development

Compensation + Benefits

Offers 401(K)

Offers life insurance

Offers supplemental life insurance

Offers accidental death & dismemberment insurance

Offers disability insurance

Provides a pension

Offers occupational accident insurance

Provides adoption assistance

Offers generous parental leave

Provides family medical leave

Offers dental insurance

Offers health insurance

Offers mental health benefits

Offers Flexible Spending Account (FSA)

Offers vision insurance

Offers Health Savings Account (HSA)

Offers performance bonuses

Company Culture

Provides commuter benefits

Provides a mobile phone discount

Provides free snacks and drinks

Offers legal assistance

Utilizes a flexible work schedule

Offers a remote work program

Offers diversity-based Employee Resource Groups

Work-Life Balance + Wellbeing

Offers company-sponsored outings

Offers an Employee Assistance Program (EAP)

Offers generous PTO

Provides paid holidays

Provides bereavement leave

Offers paid volunteer time

Provides paid sick days

Provides military leave

Career Growth + Development

Provides customized development tracks

Job training & conferences

Provides tuition assistance

Recently posted jobs

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Genesys

Product Communication Specialist

2 Days AgoSaved
Remote
13 Locations
Artificial Intelligence • Big Data • Cloud • Machine Learning • Software
Own end-to-end communications for product changes, translating complex technical and business information into clear, audience-specific messaging. Partner with Product, Customer Success, and technical stakeholders to assess impacts, align readiness plans, support customer adoption, and manage multiple communication initiatives. The role also includes editorial review, peer coaching, and improving communication standards while using generative AI tools to support research, synthesis, and workflow efficiency.
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Genesys

Senior Competitive and Market Intelligence Manager

2 Days AgoSaved
In-Office or Remote
5 Locations
Artificial Intelligence • Big Data • Cloud • Machine Learning • Software
Leads competitive and market intelligence for AI, CX, CCaaS, and WEM markets. Analyzes competitor strategy, pricing, partnerships, win/loss data, customer insights, and market shifts to produce recommendations for Product, Marketing, and Sales. Creates battlecards, competitive plays, briefings, and enablement materials, while using AI tools to accelerate research and synthesis. Measures intelligence impact on deals and supports strategic decisions across the organization.
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Genesys

Principal AI Solutions Architect, Customer Success

4 Days AgoSaved
Remote
9 Locations
Artificial Intelligence • Big Data • Cloud • Machine Learning • Software
Leads enterprise AI transformation initiatives for strategic customers, advising executives, designing scalable AI architectures, and guiding deployments from experimentation through production and adoption. The role covers Agentic AI, customer experience orchestration, cloud platforms, integrations, responsible AI governance, value realization, and continuous optimization. It also develops reusable frameworks, establishes AI Centers of Excellence, coordinates cross-functional teams, and influences Genesys AI strategy through customer insights and industry thought leadership.
see all jobs at Genesys