Teams at GCI Communication Corp.

Manage operational aspects and end-of-life for product lines, analyze customer and usage data to recommend improvements, define KPIs, align cross-functional stakeholders, run EOL planning and communications, and support post-launch product optimization across broadband, wireless, or business data & voice domains.

Designs, implements, and supports high-availability network infrastructure using telecom engineering principles. Troubleshoots outages, optimizes performance, manages capacity forecasting, coordinates projects and escalations, mentors junior staff, and produces operational reports and documentation.

Create, edit, publish, and maintain technical documentation and training materials. Manage content repositories (SharePoint, Confluence), enforce documentation standards, collaborate with SMEs, develop templates/workflows, and keep documentation aligned with production and lab network infrastructure.