Teams at Garner Health

Own Garner’s cloud reliability strategy across AWS and Kubernetes, including SLOs, observability, incident response, infrastructure automation, cost optimization, and security compliance. Lead complex incident resolution, architect Terraform-based infrastructure, establish deployment and monitoring standards, mentor engineers, and use AI tools to automate operational work. Support high-scale AI/ML workloads while setting technical direction for platform reliability and production quality.

The Strategic Accounts Director manages relationships with large employer clients, focusing on retention, upselling, and ensuring excellent client experiences while driving performance and key metrics.

Lead retention and upsell for jumbo employer clients (5,000+ lives), acting as a trusted strategic partner on plan design and cost management. Manage client and broker relationships, monitor client health, resolve strategic issues, and collaborate with account managers and product/data teams to deliver customized ROI reports.