Jobs at Fuze
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Commercial Account Executive

Fuze
Greater Boston Area
12 hours ago
+29
Build a territory plan consisting of: target accounts. channel partnerships. existing account base prospecting. personal pipeline generation tactics. Conduct demo, closing, negotiation, proposal, and prospecting meetings. Qualify prospects' needs and effectively map them to Fuze offerings. Become an industry expert and develop product mastery. Consistently achieve (and exceed!) quarterly sales quotas and goals. Conduct yourself professionally and cast Fuze in a positive light.

Enterprise Customer Success Manager

Fuze
Greater Boston Area
12 hours ago
+29
 Enterprise Customer Success Managers (CSMs) are responsible for building and maintaining relationships with existing Fuze, with a Focus on Retention, Adoption around our communications and SaaS products, as well as looking for opportunities for expansion – increasing the Value customer finds from our suite of products. CSMs are regularly talking to customers and assisting with needs such as general account questions, service adds, project coordination, and facilitating occasional Billing and Support resolution. Customer Success Managers must be able to communicate new services and products to both C-Level business owners as well as technical users (e.g. IT Managers, Helpdesk Managers, etc). A high degree of understanding of technical terminology and a keen desire to learn is considered advantageous and pivotal to this role. If you’re looking to find a great deal of variety in your day-to-day initiatives, this role will not disappoint. If you like to dive right in and roll up your sleeves and play a key role in maintaining solid business relationships and building new ones, the Customer Success team is the place to be! 

Enterprise Account Executive

Fuze
Greater Boston Area
3 days ago
+29
You will be identifying, negotiating, and closing big deals in a defined territory. You will be working with CIO’s of some of the biggest brands in your market. You will be working with them to build solutions that allow them to dynamically change the way their organization communicates.

Logistics Specialist

Fuze
Greater Boston Area
4 days ago
+29
Fuze is seeking a motivated and conscientious team player to join the Logistics team as a Shipping & Inventory Associate. This role is not customer facing but requires strong communication skills and the ability to manage workload and prioritize tasks to meet the needs of internal teams. The Associate will be responsible for maintaining, shipping, and documenting the use of company inventory, in addition to assisting with the general needs of the Logistics department. The candidate for this role is going to ensure customer satisfaction by enabling internal teams to meet set timelines.

Business Development Representative

Fuze
Greater Boston Area
4 days ago
+29
Work with a Regional Sales Manager to execute a territory plan by identifying and prospecting target accounts to uncover new business opportunities. Determine prospects' current communication structure and effectively articulate the value of Fuze. Connect prospects to the sales team for initial meetings. Consistently achieve (and exceed!) quarterly quotas and goals. Average 80 touch points (email/calls) per day. Conduct yourself professionally and cast Fuze in a positive light.

VoIP Software Engineer

Fuze
Greater Boston Area
5 days ago
+29
In this position you will be responsible for owning, developing and maintaining key components in our client media framework or the backend media services. You will develop services that are deployed globally and run in mixed environments including our own datacenters and AWS. You will be responsible for making key technical recommendations and then executing on your recommendations.You will be responsible for coming up with and implementing innovative solution to difficult problems. You must be hands on and have a passion for developing software.

Product Designer

Fuze
Greater Boston Area
1 week ago
+29
As a designer, you’ll be working hand-in-hand with the Principal Product designer for Back Office to execute towards our roadmap as well as inform the design culture at Fuze. The right person for this role is an independent thinker, with a collaborative spirit and the desire to learn, grow and push the team.

Consolidation & Reporting Manager

Fuze
Greater Boston Area
1 week ago
+29
Fuze is a high-growth, venture-backed Boston-based company with more than 650 employees and worldwide operations which was recently named one of Inc Magazine’s Best Places to Work for 2018. Our core values drive the way we conduct business every day and define our company culture. We’re growing at lightning fast speed to meet the demands of the evolving unified communications as a service (UCaaS) market. In this newly created role, Fuze is seeking a Consolidation & Reporting Manager join the Finance & Accounting Team!

Technical Support Engineer

Fuze
Greater Boston Area
1 week ago
+29
The Technical Support Engineer role is a combination of customer service and technical ability. This role is a customer facing role, by phone and email with a strong importance on communication. This role is dedicated to addressing customer product issues and change requests, limiting the customer involvement when possible, with the goal of an enjoyable experience. The candidate for this role is to drive customer satisfaction with a combination of product knowledge and customer engagement.

Regional Vice President of Sales, Northeast

Fuze
Greater Boston Area
1 week ago
+29
Lead, motivate, challenge, and develop a team of 4-6 Regional Sales Managers. Build and implement strategies to grow Fuze’s business and market share through our approved sales methodology. Creatively drive efforts to strategically prospect and develop new business partners. Attend your team's sales presentations to assist your Regional Sales Manager in ultimately closing new business. Learn, develop and implement new ways for Fuze to differentiate itself in the marketplace. Acquire an in depth knowledge of Fuze's service offering, knowledge of current market, market share, competition and strategy to secure competitors business. Collaborate and communicate with provisioning and customer support, keeping them informed of customer needs and use all corporate resources (financial, marketing, technical, R&D, Administrative) to achieve regional goals. Prepare detailed and thoughtful reports (Strategic forecasting, periodic business reviews) maintained in Fuze’s CRM database. Investigate and analyze market trends and competitors' positions in the market.

Partner Support Manager

Fuze
Greater Boston Area
1 week ago
+29
The new Partner Support Program at Fuze is designed to work with our Channel Partners who are supporting their customers whom they actively resell Fuze products to. The mission of this role represents a unique opportunity to contribute to the growth of our Partner Community and drive customer satisfaction through enablement. As the Manager of this new team, you will help build the roles and responsibilities of this team within the framework of Fuze’s Channel Partner Program. You will work closely with your peers across Fuze to ensure high customer satisfaction and success of our channel partners.

Manager, Premium Support

Fuze
Greater Boston Area
1 week ago
+29
The Premium Support Program at Fuze is built to support customers who are looking for higher-touch services and a closer working relationship with Fuze. As a Manager in this team, you will assume a combination of responsibilities focused on delivering services to our Premium Accounts and collaborating with the larger Support organization to ensure high customer satisfaction and success.