Teams at Fullsteam

Leads the customer support team, overseeing staffing, coaching, performance, service levels, escalations, and continuous process improvement. The role manages support KPIs, ticket queues, knowledge-base and training initiatives, and cross-functional collaboration with Product, Engineering, Customer Success, and Sales. It also coordinates readiness for product changes, represents customer feedback, and drives timely resolution of complex issues while maintaining service quality and team accountability.

Owns day-to-day marketing execution for multiple automotive software brands across social media, paid advertising, email, SMS, influencer programs, events, and agency relationships. The role creates and publishes content, manages campaigns and vendors, tracks paid and organic performance, builds marketing reports, and presents results to leadership. Candidates need digital marketing experience, marketing automation familiarity, strong writing skills, and a data-driven approach.

Drive new-logo software and services sales for Maestro PMS by prospecting hospitality clients, conducting discovery and demonstrations, managing sales pipelines, negotiating contracts, forecasting results, and collaborating with internal teams. The role requires understanding hotel operations, building client relationships, meeting sales targets, and traveling as needed for client meetings and industry events.