Teams at Freedom Mortgage

Reviews incomplete mortgage loss-mitigation packages and accounts approaching foreclosure sale dates. Conducts quality reviews of Document Specialists’ work, verifies document uploads, identifies missing borrower information, issues status letters, updates systems, and communicates file status with underwriting, mediation, litigation, foreclosure, and SPOC teams. Maintains accurate records, reviews daily reports, responds to inquiries, and ensures compliance with processing timelines and quality standards.

Manages the foreclosure department, including daily operations, workload allocation, employee hiring, training, coaching, performance reviews, quality oversight, and issue resolution. Supports complex foreclosure cases, reviews departmental correspondence, monitors foreclosure attorneys and clerical staff, standardizes procedures, and responds to internal and external quality reviews. The role directly supervises employees and ensures compliance with company policies and applicable laws.

Reviews defaulted loans and acquired properties to recommend disposition strategies, charge-offs, and loss-mitigation actions. Analyzes property risks, claims data, financial outcomes, and high-risk circumstances; develops chronologies and written recommendations; presents decisions to leadership and investors; updates systems of record; and coordinates execution with internal default departments.