Teams at Foundation Medicine

Performs molecular diagnostic testing of patient specimens, including NGS library preparation, nucleic acid extraction, hybridization capture, sequencing, liquid handling, equipment maintenance, and LIMS documentation. Maintains SOP, GDP, safety, quality, and regulatory compliance; supports investigations, CAPA/NCR processes, and continuous improvement. This is a regular onsite role with a Tuesday–Saturday evening shift.

Advises leaders, managers, and employees on complex employee relations matters, workplace investigations, performance management, organizational change, and employment risk. Manages sensitive cases through resolution, partners with Legal and HR teams, ensures compliant policy application, and develops training and resources. Analyzes case data and workforce trends to identify risks, improve manager effectiveness, and strengthen employee experience.

Oversee global Client Services operations, including workflow coordination, service-level monitoring, performance reporting, escalations, team guidance, and continuous improvement. Partner with leadership to address performance gaps, implement process and technology enhancements, resolve issues, and maintain service quality. The role supports departmental execution and strategic initiatives while coordinating resources and fostering an accountable, collaborative team environment.