Teams at FMX

Manage and expand existing customer accounts through upselling and cross-selling FMX software features. Responsibilities include prospecting, converting retention-generated leads, presenting tailored offers, maintaining license compliance, managing sales activity in Gainsight, and collaborating with Customer Success and Marketing to build pipeline and close deals. The role requires strong relationship-building, presentation, negotiation, sales quota performance, Salesforce and Excel proficiency, and travel to approximately 1–3 customer events per quarter.

Manage strategic relationships with enterprise SaaS customers after implementation. Drive adoption, retention, satisfaction, and measurable customer outcomes through executive engagement, quarterly business reviews, account health monitoring, and usage analysis. Identify expansion opportunities, collaborate with Sales and internal product teams, advocate for customer needs, maintain account records in Planhat, and travel to key customer sites and events approximately 25% of the time.

Supports the SaaS order-to-cash and revenue lifecycle, including sales order processing, contract review, billing, invoice distribution, collections, revenue recognition support, reconciliations, and month-end close. Maintains customer, contract, and billing data; resolves account discrepancies; supports audits and internal controls; and partners with Sales, Customer Success, and Finance to improve billing processes.