Jobs at Flywire

Leads strategy, roadmaps, and lifecycle delivery for internal HCM and enterprise systems, including Workday. Partners with executives, engineering, architecture, and vendors; defines product metrics; drives scalable platform decisions and Agile practices; and mentors product managers. The role translates complex business needs into requirements, manages cross-functional initiatives, evaluates vendor capabilities, and supports global enterprise technology investments.

Leads cross-functional security programs connecting security risk engineering with Product, Engineering, and SRE teams. Manages Security by Design, Secure-SDLC, vulnerability remediation, compliance audits, security roadmaps, governance, and AI-enabled process automation. The role requires financial services and payments expertise, cloud architecture knowledge, and proficiency with PCI-DSS, SOX, SOC 1, and SOC 2. It also provides coaching and drives secure technical enablement across globally distributed teams.

Manage the full sales cycle for education-sector clients, from prospecting and pipeline generation through closing. Build relationships with colleges and universities, present Flywire’s value proposition, achieve revenue quotas, and develop new accounts across the Americas. Partner with product, technical, operations, and marketing teams to support solution delivery and implementation. Conduct market research, participate in lead-generation campaigns, and manage multiple projects while traveling up to 35%.

Own product positioning, ideal customer profiles, messaging, go-to-market launches, sales enablement, and competitive deal support for Flywire’s education software and payments solutions. Partner with Product, Sales, Marketing, Partnerships, and RevOps to improve pipeline quality, win rates, conversion, and revenue. Synthesize customer and market feedback into product and marketing direction, while using AI to improve content, research, and workflow scalability.

Lead product marketing for Flywire’s Travel solutions across hospitality and experiential travel. Define positioning, ideal customer profiles, buyer personas, messaging, go-to-market strategies, launches, sales enablement, and competitive materials. Translate complex payments and software capabilities into compelling value propositions, connect marketing efforts to pipeline and revenue, synthesize customer and market feedback, and use AI to improve marketing productivity and scalability.

Drive the full sales cycle for Flywire’s education payment and financial technology solutions, from prospecting through close. Build relationships with colleges and universities, generate pipeline, conduct consultative product demonstrations, achieve revenue quotas, and coordinate with product, technical, operations, and marketing teams on implementation. The role requires managing new accounts across the Americas and includes up to 35% travel.

Manage an education-client portfolio, build strategic relationships, drive adoption and expansion of payment solutions, oversee implementations, renew contracts, negotiate upsells, and identify client risks and growth opportunities. Collaborate cross-functionally to improve processes, resolve issues, and deliver presentations to stakeholders and executives. Use data-driven account planning to support retention and revenue growth.

Oversee multi-state money transmitter licensing and regulatory reporting for the U.S. licensed entity. Manage MSB Call Reports, liability calculations, permissible investment schedules, net worth documentation, audited financial statements, license renewals, compliance audits, regulator inquiries, and regulatory change monitoring. Build reporting infrastructure, reconciliations, dashboards, policies, controls, and training programs while partnering with Finance, Treasury, Operations, and business teams.

Build and manage client relationships through the full sales cycle, from prospecting to closing. Generate pipeline, conduct consultative product demonstrations, articulate Flywire’s value proposition, and achieve revenue quotas. Partner with product, technical, operations, and marketing teams to deliver implementations. Conduct market research, support lead-generation campaigns, and develop a metrics-driven pipeline of new education accounts across the Americas. The role requires up to 35% travel.

Own the vision, strategy, roadmap, and execution for Flywire’s Salesforce-based Go-To-Market technology. Translate business needs into requirements, user stories, and acceptance criteria; prioritize features; guide engineering teams; manage product launches and enhancements; monitor KPIs; improve processes; and communicate progress to stakeholders. The role requires strong collaboration with business leaders, technical teams, and product partners, with emphasis on platform capabilities, revenue growth, Agile delivery, and technical integrity.

Leads product strategy, roadmaps, and enterprise platform initiatives for Treasury and Finance systems. Translates business challenges into product requirements, manages backlogs, prioritizes investments, and guides initiatives from discovery through continuous improvement. Partners with executives, Treasury stakeholders, engineering, architecture teams, and vendors to ensure scalable solutions. Establishes product metrics, champions Agile practices, represents product management in governance forums, and mentors product managers.

Provides customer-facing SaaS support for Invoiced accounts through email, phone, and chat. Diagnoses payment-processing, integration, API, and feature issues using documentation, testing, and logs. Leads client calls, escalates complex technical problems, maintains customer-facing and internal documentation, and supports implementation and customer success teams. Serves as an internal subject matter expert on Invoiced functionality.

Own revenue forecasting, budgeting, quarterly forecasts, and long-range planning for payment volume, revenue, cost of sales, and gross profit. Build transaction-based and SaaS revenue models, perform variance and KPI analysis, and provide executive insights. Partner with Sales, Marketing, Investor Relations, and Analytics while leading cross-functional initiatives. Use SQL, Python, R, Looker, Excel, VBA, and financial systems to analyze data and automate reporting and modeling processes.

Serve as the first point of contact for international payers, resolving complex payment questions through phone, chat, email, and other channels. Provide personalized support, conduct proactive outreach, follow up on unresolved requests, handle escalations, and collaborate across departments. Collect and report customer feedback, identify recurring issues, assist with data trend analysis, mentor newer associates, and support training while adapting to changing processes and customer needs.

Lead the vision, design, and development of customer-facing business intelligence dashboards and analytics solutions. Partner with clients and internal stakeholders to demonstrate product value, revenue, retention, and performance. Collaborate with product and engineering teams to deliver secure, scalable reporting experiences while contributing to cross-functional projects, data analysis, and stakeholder presentations.

Leads the Americas Payment Experience team while handling complex payer inquiries through phone, chat, and email. Serves as an escalation point and payment-product expert, identifies payer experience improvements using data, manages daily operations, schedules, training, quality reviews, and project execution. Collaborates with regional and global stakeholders on launches, process optimization, team development, and training materials.

Convert inbound B2B leads into customers by qualifying opportunities, conducting discovery calls and demos, closing deals, and managing relationships through onboarding. Collaborate with marketing, product, and solutions engineering, maintain CRM pipeline data, gather client feedback to influence product, and support broader sales and marketing initiatives.

Lead medium-to-large enterprise programs across multiple teams. Define objectives, implement governance and reporting, manage risks and dependencies, drive stakeholder alignment, and coach team members to ensure successful outcomes.

Lead Payments strategy and operations: evaluate new opportunities, build financial models and business cases, present recommendations to senior leadership, drive revenue and operational optimization, align cross-functional teams, lead planning processes, and manage execution of strategic initiatives while tracking KPIs and industry trends.

Manage relationships with enterprise travel clients, driving retention and growth. Collaborate with sales and operations, ensuring clients maximize Flywire's payment solutions.