Jobs at Flywire

Lead clients through software implementation projects, including discovery, configuration, integration, testing, go-live, and hyper-care support. Provide technical consultation on APIs, payment checkouts, and recurring payments; manage workshops, troubleshoot integration issues, maintain documentation, and relay customer feedback to product teams. The role partners with sales and relationship management teams to deliver successful onboarding and improve implementation processes.

Own product marketing for Flywire’s Travel vertical across hospitality and experiential segments. Define positioning, ideal customer profiles, buyer personas, go-to-market strategies, launch plans, enablement materials, and competitive messaging. Partner with Product, Sales, Marketing, Partnerships, and RevOps to improve pipeline quality, conversion, win rates, and revenue. Analyze customer and market feedback, influence product direction, and apply AI to improve marketing productivity and scale.

Manage and grow small-to-medium education-sector accounts through scalable engagement strategies, data analysis, issue resolution, renewals, onboarding, and product expansion. Partner with Sales to identify and close new revenue opportunities, collaborate with Client Operations, support webinars and events, and contribute to team development and onboarding.

Leads strategic payment initiatives from planning through production, coordinating Product, Engineering, Treasury, Network, Compliance, Finance, and Operations teams. Manages project dependencies, operational readiness, incidents, root-cause analysis, service metrics, and partner or bank performance. Drives governance, payment network optimization, stakeholder communication, and continuous operational improvement across global payment capabilities.

Leads the Americas Payment Experience team while handling complex payer inquiries by phone, chat, and email. Serves as an escalation point and payment-product expert, identifies payer experience improvements through data analysis, supports scheduling, training, quality reviews, and team development, and coordinates regional launches and training materials with global stakeholders.

Drive revenue for Flywire’s Travel SaaS payments business through prospecting, strategic partnerships, and full-cycle sales. Build and manage client relationships, generate pipeline, demonstrate solutions, achieve revenue quotas, and coordinate with product, technical, operations, and marketing teams on implementation. The role focuses on acquiring new accounts across the Americas and Europe and supporting lead-generation initiatives.

Provides multilingual customer support for complex payment inquiries through phone, chat, email, WeChat, and WhatsApp. Guides customers through payment processes, troubleshoots issues, conducts proactive outreach, follows up on unresolved requests, and handles escalations. The role collects customer feedback, identifies payment trends, collaborates across departments, mentors newer associates, and supports training while adapting to evolving products, policies, and customer needs.

Own Flywire’s global digital marketing and discovery strategy across SEO, paid media, AI-powered search, websites, and conversion optimization. Develop AEO and GEO programs, improve visibility across search engines and LLMs, optimize paid campaigns and digital journeys, build AI-enabled marketing workflows, and connect performance metrics to pipeline and revenue. Partner cross-functionally with marketing, product marketing, commercial, and go-to-market teams while serving as an expert on emerging digital trends.

Owns end-to-end RFP and proposal delivery, coordinating stakeholders, managing timelines, authoring responses, and ensuring quality and brand alignment. The role also modernizes proposal workflows through Claude, AI, automation, content libraries, and process optimization. It analyzes RFP trends, improves response strategy, reduces manual effort, and supports scalable revenue operations across global business verticals.

Designs and automates application, cloud, infrastructure, and AI security controls across CI/CD pipelines and public-cloud environments. Conducts penetration testing, red teaming, source-code audits, and cloud exploitation. Leads incident containment, forensic collection, threat detection engineering, and SIEM automation. Partners with software engineering and SRE teams on secure architecture, Zero Trust, container security, and Infrastructure-as-Code scanning while mentoring junior engineers and aligning controls with financial-sector compliance standards.

Convert inbound B2B leads into qualified opportunities and closed deals for Flywire’s accounts receivable automation and payments platform. Conduct discovery calls, product demonstrations, and consultative sales discussions; manage client relationships through onboarding and handoff; maintain CRM pipeline data; collaborate with Marketing, Product, Operations, and Solutions Engineering; and provide client feedback to support product improvements.

Executes Flywire’s global job architecture operationalization program, including job mapping, career ladders, leveling calibration, stakeholder validation, vendor coordination, change management, manager education, and rollout readiness. Supports compensation benchmarking, offer and promotion reviews, compensation cycles, market analysis, governance, and data quality improvements. The role requires strong project coordination, analytical skills, cross-functional collaboration, and expertise in compensation or total rewards.

Lead cross-functional security programs spanning Security by Design, Secure-SDLC, vulnerability remediation, AI tools, and technical compliance audits. Build security roadmaps, coordinate Product, Engineering, and SRE teams, support PCI-DSS, SOX, SOC 1, and SOC 2 readiness, improve program automation, and provide mentorship. The role requires financial services and payments industry expertise, cloud architecture knowledge, and the ability to translate security risks into actionable engineering plans.

Leads talent acquisition across the Americas, managing full-cycle recruiting for technical, corporate, and leadership roles. Partners with senior leaders on workforce planning, coaches hiring managers, builds diverse pipelines, uses recruiting analytics and AI tools, improves hiring processes, ensures regulatory compliance, supports executive searches, and mentors recruiting team members across a global organization.

Leads global software pricing, packaging, contracting, and commercial governance across products, verticals, and customer segments. Develops value-based pricing models, discount frameworks, deal structures, and pricing KPIs to improve ACV, margins, price realization, and deal velocity. Partners with Product, Sales, Finance, Legal, Strategy, and executive leadership to operationalize scalable monetization strategies and guide complex enterprise deals.

Leads application security programs and technical initiatives across product and engineering teams. Drives security roadmap execution, Secure SDLC integration, vulnerability remediation, compliance, threat and secret management, third-party security, audits, metrics, and continuous improvement. Serves as an application security subject matter expert, coordinates stakeholders and vendors, communicates with executives and engineers, and mentors junior team members.

Administer and optimize Flywire’s Workday ecosystem, primarily HCM, with some Financials exposure. Configure business processes, security, reports, integrations, and tenant maintenance; troubleshoot issues; manage releases and testing; ensure governance and compliance; support cross-functional HR, Finance, and Engineering initiatives; and provide documentation, training, and advanced technical support.

Leads strategic planning, business opportunity evaluation, financial modeling, revenue optimization, and cross-functional execution for the Payments business. Develops business cases and recommendations, presents insights to senior leadership, supports quarterly and annual planning, establishes KPIs, and drives initiatives from analysis through implementation. Partners across product, engineering, finance, marketing, operations, and vertical teams while monitoring payments and fintech industry trends.

Perform offensive security operations, including cloud, network, web application, and API penetration testing; source-code and vulnerability analysis; purple- and red-team exercises; bug bounty management; and threat-informed testing using MITRE ATT&CK. Collaborate with engineering, SRE, IT, and Blue Teams to improve detections, communicate remediation guidance, and support security fixes. The role requires at least two years of IT security and penetration-testing experience.

Leads security engineering strategy across application security, cloud security, penetration testing, security operations, and incident response. Defines roadmaps, integrates automated controls into engineering and cloud environments, approves complex IAM and Zero Trust decisions, directs offensive testing and detection engineering, and leads critical incident escalations. Mentors engineers, influences executives, supports hiring and resourcing, and aligns security controls with PCI-DSS, SOC, and DORA requirements.