Jobs at Flywire

Build and manage education-sector client relationships through the full sales cycle, from prospecting and lead generation to closing. Develop new-business pipelines, communicate the company’s value proposition, achieve revenue quotas, and conduct consultative product demonstrations. Collaborate with product, technical, operations, and marketing teams to support solution delivery and implementation. Conduct market research, manage multiple projects, and grow new accounts across the Americas.

Own and grow a portfolio of education clients by driving adoption, retention, renewals and upsells. Build strategic account plans, lead negotiations, oversee implementations, collaborate cross-functionally to solve client problems, use data to identify risks, and deliver executive-level presentations to increase revenue and client satisfaction.

Provides customer-facing SaaS support for Invoiced accounts through email, phone, and chat. Diagnoses payment-processing, integration, API, and feature issues using documentation, testing, and logs. Leads client calls, escalates complex technical problems, maintains customer-facing and internal documentation, and supports implementation and customer success teams. Serves as an internal subject matter expert on Invoiced functionality.

Own revenue forecasting, budgeting, quarterly forecasts, and long-range planning for payment volume, revenue, cost of sales, and gross profit. Build transaction-based and SaaS revenue models, perform variance and KPI analysis, and provide executive insights. Partner with Sales, Marketing, Investor Relations, and Analytics while leading cross-functional initiatives. Use SQL, Python, R, Looker, Excel, VBA, and financial systems to analyze data and automate reporting and modeling processes.

Own the strategy and multi-year roadmap for enterprise HCM and people systems. Partner with executives, translate business challenges into product requirements, lead cross-functional delivery, govern metrics, influence architecture decisions, champion Agile practices, mentor Product Managers, and manage strategic vendor relationships. The role requires strong enterprise technology expertise, executive communication, analytical skills, and experience driving complex product initiatives.

Own product positioning, ideal customer profiles, messaging, go-to-market launches, sales enablement, and customer insight for education software and payments solutions. Partner cross-functionally with Product, Sales, Marketing, Partnerships, and RevOps to improve pipeline quality, conversion, win rates, and revenue. Translate complex capabilities into compelling value propositions, support competitive deal strategy, and use AI to improve marketing productivity and scalability.

Serve as the first point of contact for international payers, resolving complex payment questions through phone, chat, email, and other channels. Provide personalized support, conduct proactive outreach, follow up on unresolved requests, handle escalations, and collaborate across departments. Collect and report customer feedback, identify recurring issues, assist with data trend analysis, mentor newer associates, and support training while adapting to changing processes and customer needs.

Lead the vision, design, and development of customer-facing business intelligence dashboards and analytics solutions. Partner with clients and internal stakeholders to demonstrate product value, revenue, retention, and performance. Collaborate with product and engineering teams to deliver secure, scalable reporting experiences while contributing to cross-functional projects, data analysis, and stakeholder presentations.

Executes Flywire’s global job architecture initiative, including job mapping validation, career ladder development, leveling calibration, stakeholder coordination, vendor management, change management, manager education, and rollout readiness. Supports compensation benchmarking, offer and promotion reviews, compensation cycles, market analysis, and data-quality improvements. The role partners with business leaders, Total Rewards stakeholders, HR teams, and external vendors while maintaining project milestones, documentation, governance, and auditability.

Leads the Americas Payment Experience team while handling complex payer inquiries through phone, chat, and email. Serves as an escalation point and payment-product expert, identifies payer experience improvements using data, manages daily operations, schedules, training, quality reviews, and project execution. Collaborates with regional and global stakeholders on launches, process optimization, team development, and training materials.

Build and manage full-cycle enterprise sales relationships with colleges and universities across the United States. Generate pipeline, prospect for new business, demonstrate Flywire’s payment solutions, meet revenue quotas, and collaborate with product, technical, operations, and marketing teams on solution delivery. Conduct consultative sales, manage multiple projects, and develop new accounts across the Americas. The role requires up to 35% travel.

Manage full sales cycle with colleges and universities across the U.S.; build relationships and pipeline; demonstrate Flywire's payments SaaS; hit monthly and quarterly revenue quotas; coordinate with product, technical, operations, and marketing teams to deliver implementations; support lead generation and market research. Role requires travel up to 35%.

Lead technical strategy and roadmap for Go‑To‑Market platforms, translating business requirements into user stories, partnering with stakeholders and engineering, driving product delivery, metrics, and agile practices to enable revenue growth and improve platform capabilities.

Convert inbound B2B leads into customers by qualifying opportunities, conducting discovery calls and demos, closing deals, and managing relationships through onboarding. Collaborate with marketing, product, and solutions engineering, maintain CRM pipeline data, gather client feedback to influence product, and support broader sales and marketing initiatives.

Lead medium-to-large enterprise programs across multiple teams. Define objectives, implement governance and reporting, manage risks and dependencies, drive stakeholder alignment, and coach team members to ensure successful outcomes.

Lead and scale global security engineering across application, AI, cloud, corporate, SecOps, and red team domains. Define secure architecture and governance, drive automated threat detection and AI security, personally perform adversarial testing, coordinate incident response and regulatory readiness, and report security posture to executives while building a high-performing team.

Lead Payments strategy and operations: evaluate new opportunities, build financial models and business cases, present recommendations to senior leadership, drive revenue and operational optimization, align cross-functional teams, lead planning processes, and manage execution of strategic initiatives while tracking KPIs and industry trends.

Manage relationships with enterprise travel clients, driving retention and growth. Collaborate with sales and operations, ensuring clients maximize Flywire's payment solutions.

Lead strategy and roadmaps for Treasury and finance enterprise systems, partner with senior leaders, translate business needs into product requirements, drive cross-functional delivery, govern product metrics, influence platform architecture, mentor junior PMs, and manage vendor relationships to ensure scalable, secure finance platforms.

Lead global payer-facing payment experiences and loyalty strategy. Own checkout, hosted payment pages, notifications, localization, and UX; drive conversion, retention, and platform modernization; build and lead a global product organization and deliver AI-enabled personalization.