Fireblocks
Fireblocks Benefits Overview
Compensation + Benefits
Offers 401(K)
Offers company equity
Offers performance bonuses
Offers dental insurance
Offers health insurance
Offers mental health benefits
Offers Flexible Spending Account (FSA)
Offers vision insurance
Offers Health Savings Account (HSA)
Provides family medical leave
Offers generous parental leave
Career Growth + Development
Provides customized development tracks
Work-Life Balance + Wellbeing
Offers generous PTO
Provides paid sick days
Provides paid holidays
Offers gym membership
Company Culture
Office is pet friendly
Provides free snacks and drinks
Offers a remote work program
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Provide real-time technical support for a SaaS digital-asset platform through Slack and other tools. Troubleshoot customer issues, manage cases, document resolutions, collaborate with senior support teams, participate in critical-incident war rooms, and identify recurring problems for process improvement. The role operates on a fixed US-Eastern schedule that may include weekends and holidays.
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Lead end-to-end technical delivery of Fireblocks implementations for large banks and financial institutions: design architectures, integrate APIs and banking systems, deploy to production, support pre-sales solution design, codify reusable reference architectures and playbooks, and coordinate Sales, Product, R&D, and customers to ensure operational excellence and high customer satisfaction.
