Teams at Filevine

Owns Filevine’s email and lifecycle marketing strategy across prospecting, onboarding, retention, and expansion. The role develops and optimizes campaigns, manages A/B and multivariate testing, monitors performance metrics, ensures quality and brand compliance, and reports actionable insights. It also coordinates with creative, product, demand generation, and marketing teams to drive pipeline, customer activation, engagement, and retention.

Lead observability and incident management efforts: define SLIs/SLOs, build monitoring/alerting, dashboards, logging, and tracing. Drive incident response, postmortems, and reliability improvements to reduce MTTD/MTTR. Integrate observability into CI/CD, maintain AWS and Kubernetes infrastructure, automate operations, and mentor engineers on SRE best practices.

Design and improve observability (monitoring, logging, tracing, SLIs/SLOs), build automation and CI/CD, lead incident response and reliability improvements, mentor SREs, run on-call, and apply AI/ML to operational signals to forecast and reduce risks.