Fieldguide Offices

Manage Fieldguide’s distributed generalist product support team. Own support metrics, ticket quality, QA, escalations, follow-the-sun handoffs, staffing, hiring, onboarding, and career development. Build 24-hour weekday coverage across the US, London, and Seoul, coach specialists, improve processes and runbooks, and bring customer insights into product and engineering decisions. The role remains hands-on with tickets and escalations.

Own end-to-end production of customer-facing eLearning courses, including scripts, storyboards, visual design, interactive activities, assessments, LMS configuration, publishing, and QA. Develop a reusable visual design language for Fieldguide University and collaborate with subject matter experts to create measurable, learner-focused content. Translate technical documentation into engaging courses and challenge unclear or ineffective learning approaches.

Own motion design for brand videos, product explainers, campaigns, and events. Translate technical product concepts into clear visual stories through UI animation, data visualization, abstract sequences, typography, and motion systems. Collaborate with brand, product marketing, design, product designers, and video editors from concept through delivery while establishing Fieldguide’s motion language and animation standards.