Teams at F&G

Manage high-volume inbound calls regarding life and annuity new business. Research, document, and resolve customer inquiries, including complex cases and escalations, while supporting financial advisors, policyholders, and internal partners. Mentor newer representatives, monitor queues as a team-lead backup, perform administrative tasks, and follow privacy, process, and risk-management requirements. The role requires independent case resolution, workload prioritization, process improvement, and occasional project support.

Define and maintain product vision and roadmaps for 1-2 teams, prioritize and manage the backlog, translate business needs into epics and user stories, lead cross-functional delivery using Agile/SDLC, assess risks and dependencies, measure product outcomes, manage budget/resource allocation, and drive continuous improvement and stakeholder alignment.

Reviews and analyzes annuity applications, replacements, and suitability documentation under NAIC regulations, company guidelines, and industry standards. Evaluates financial information, documents suitability recommendations, communicates with agents and applicants, manages complex workflow queues, and supports quality review and departmental projects. Provides regulatory guidance and subject matter expertise while ensuring timely, accurate, and customer-focused processing.