Teams at Ferguson Enterprises

Support sales associates by providing product recommendations, timely quotes, accurate sales orders, delivery coordination, and customer service via phone and CRM. Handle inquiries, resolve issues, upsell when appropriate, and learn product knowledge and processes to meet customer needs.

Enter and validate vendor invoices in the ERP using a 3-way match, resolve discrepancies, apply payment terms, support month- and year-end close, and provide vendor and internal customer service within Accounts Payable.

Owner and SME for the CMDB responsible for governance, data quality, automation, discovery, integrations, and reconciliation. Lead CMDB strategy, collaborate with infrastructure, security, network, and asset teams, provide production support, troubleshoot issues, and deliver documentation, training, and stakeholder communication. Drive improvements using APIs, automation, and AI capabilities.