Teams at Experian

Drive retention, growth and new business for Experian Employer Services within an assigned territory. Consult with clients and prospects, sell Verifications, Unemployment Cost Management, Tax Credits and HR compliance solutions, manage renewals and RFPs, negotiate contracts, cross-sell/upsell, build trusted executive relationships, and partner with internal teams throughout the sales cycle.

Lead and manage Level 1-3 Service Desk analysts supporting external clients, oversee daily operations, escalations, SLAs, and reporting. Improve service management, automation, and first-call resolution; partner with Engineering and Incident/Problem/Change Management to resolve production issues. Provide hands-on technical leadership across Splunk, Datadog, MuleSoft, SQL, and ServiceNow while managing client communications and operational metrics.

Perform 24x7 security monitoring, triage, analysis, and incident response using SIEM/EDR tooling. Manage cases through containment, eradication, recovery, documentation, and lessons learned. Improve playbooks, support use-case development, and escalate high-risk incidents to IR teams. Participate in shift handoffs and occasional paid overtime.