Teams at EXFO Inc.

Manage strategic B2B customer success for EXFO’s SaaS platform ecosystem. Responsibilities include monitoring usage and customer health, driving adoption, renewals, expansion, training, solution consulting, roadmap alignment, competitive intelligence, pricing optimization, and cross-functional collaboration with sales, product, marketing, delivery, and engineering teams. The role also supports go-to-market initiatives, executive presentations, business planning, technology strategy, and mentoring.

Supports telecom sales through technical presentations, software demonstrations, product trials, proofs of concept, RFP responses, solution proposals, and customer test plans. Troubleshoots integrations, develops automation solutions, advises product management on customer needs, and provides competitive intelligence and technical content. Requires telecom or optical expertise, cloud and API knowledge, strong communication skills, and approximately 50% travel.

Manage regional customer engagement and key account sales plans for communications test equipment across NEMs, photonics manufacturers, webscale labs, and universities. Lead technical evaluations, commercial negotiations, customer demonstrations, trade show support, CRM maintenance, sales forecasting, and account growth strategies. Apply expertise in advanced optics, optical probing, high-speed transmission testing, photonics, and optical component technologies to position EXFO solutions and build executive-level customer relationships.