Teams at Everise

Handle high-volume inbound calls about healthcare benefits, gather and document customer information, resolve issues or escalate, navigate multiple systems, meet performance and attendance standards, and work a flexible schedule from a dedicated wired home workspace meeting specified internet and equipment requirements.

The Head of HR will lead all human resources functions, aligning strategies with business objectives, managing talent acquisition, and promoting diversity while overseeing operational compliance.

Monitor real-time contact center activity, manage service escalations, produce intraday and productivity reports, analyze forecast vs. actuals, identify scheduling gaps, and provide performance insights to WFM, operations, and client stakeholders.