Teams at Everise

Leads end-to-end quality management across BPO and contact center programs, including monitoring frameworks, scorecards, calibration, data analysis, root cause analysis, corrective actions, compliance, and continuous improvement. Partners with operations, training, WFM, IT, and clients to improve customer experience and performance. Oversees launches, transitions, and stabilization efforts; presents results to clients; manages escalations; and leads, coaches, and develops quality teams.

Owns the full new-logo enterprise sales cycle for BPO, customer experience, and technology-enabled transformation services. The role requires independently creating pipeline, engaging C-suite executives, developing business cases, coordinating internal pursuit teams, negotiating commercial models, and closing complex deals. The successful candidate will leverage executive relationships, industry networks, AI and transformation expertise, and strong commercial judgment to achieve revenue targets. This is a highly visible, self-directed individual contributor role requiring extensive travel.