Teams at Ethos

Design, build, test, deploy, and support Salesforce applications and integrations. Develop Apex, LWC, Flow solutions, REST APIs, event-driven integrations, and secure data workflows. Ensure bulk processing, governor-limit compliance, automated testing, retries, idempotency, and failure recovery. Manage Git-based CI/CD deployments, troubleshoot production issues, review code, and collaborate with administrators, analysts, data engineers, and product teams.

Lead the development of Ethos’s sales training and enablement system across direct-to-consumer insurance sales. Own sales scripts, AI-powered call insights, experimentation, agent onboarding, remedial training, coaching programs, and manager development. Partner with Sales and Product leadership to improve customer engagement, conversion, agent performance, and sales strategy. Build measurable systems for script adherence, call analysis, ramp performance, and organization-wide manager coaching.

Leads the Policy Administration team, overseeing daily operations, staffing, escalations, customer support procedures, and policy servicing. Drives process improvement, workflow innovation, issue resolution, and cross-functional collaboration with product, engineering, compliance, sales, underwriting, and carrier partners. Monitors metrics, prepares reports, uses data to guide decisions, manages Jira tickets, and recruits and develops team members. Requires life insurance knowledge, operational leadership, process improvement experience, and Salesforce or comparable support software proficiency.